1. Our position - **_HEAD - Shared Service Center _**: - _Location: Bogotá, Colombia _ - _Job type: Full time _ 2. About the job **Our Team**: - Sanofi Business Services (SBS) delivers services through five End-to-End Service Lines and brings enhanced customer service, supports process efficiency, and creates business value. It relies on two main SBS Centers of Excellence located in Budapest and Kuala Lumpur that are considered well-established centers of knowledge and competence that offer business solutions globally, and we are looking to replicate their successes with a third center based in Bogota, Columbia. _ **Main responsibilities**: - Recruitment framework _ - _Define and together with HR / local agencies establish the recruitment strategy and recognition of Sanofi in the local Business Services community to attract talent _ - _Oversee the recruitment, staffing and workforce ramp-up (together with HR Business Partner and local agencies / providers) across all End-to-End Service Lines (Customer Invoice to Cash, Account to Report, Human Resource Services, Source to Pay) and for Centers of Excellence, transversal/platform services _ - _Support End-to-End Service Lines streams with alternative resource solutions if required _ - _Be accountable for the overall recruitment process and pipeline as well as market recognition of the Sanofi Captive Center _ - Transition Management _ - _Support the transition activities into the Captive Business Services Center _ - _Support the setting up of the Service Line Retained Organizations within the region _ - _Support all other transition related planning/support and regional local deployment _ - _Ensure transition framework executed properly and operations well prepared for the go-live (incl. operations readiness, risk management and business recovery) and aligned with business stakeholders (End-to-End Global/Regional/Center Heads) _ - Finance _ - _Manage budgeting and track cost evolution _ - _Implement and manage the SBS BC entity - Sanofi-Aventis Group service agreement and related cost charging mechanism with Global / local Finance Business Partners _ - _Manage the Transversal budget to maximize and correctly distribute the benefits across the organization (training, engagement, event) _ - _Manage investments and operational expenses in line with approved budget _ - _Develop and maintain the Captive Center Business Case, ensure transitions ramp up /down and financial impacts are well assessed and prepared for End-to-End management _ - Engagement & Training _ - _Align regional and local training programs and opportunities to maximize development benefits for the site within budget _ - _Contribute to the talent management process, ensure consistent identification and management of talents by supporting the alignment on site level (e.g. support talent development / transversal movement of employees across end-to-end processes) _ - _Maintain the right team spirit in a changing, matrix organization also with respect to managing staff retention and attrition on a healthy level _ - _Ensure the employment and people management local and regional rules, practices are aligned and properly implemented _ - _Evaluate performance and competency development of direct reports _ - _Ensures people and organization is in line with Sanofi’s ethic, integrity, and compliance standards _ - Culture _ - _Create and maintain and open and honest working culture generating a creative work environment to drive operational excellence and support innovation. _ - _Drive the implementation of Sanofi Play to Win mindset _ - _Promote and integrate performance driven culture _ - _Achieve a culture of innovation, continuous improvement, and excellence _ - Operation _ - _Ensure required site support operations are in place _ - _Center Governance established and well managed to ensure organization is aligned and in compliance with internal and external rules and regulation (incl. controls framework, Health & Safety, Corporate Social Responsibility, etc.) in alignment with respective business partners (e.g. Human Resources, Finance, IT, etc.) _ - _Maintain high quality and optimal office environment to support collaboration and agility _ - _Manage the necessary internal, external support services for the operation _ - _Ensure Sanofi Health Safety and Environment and site security regulations are properly implemented, and operations comply to required standards _ - _External relationship management _ - _Establish and maintain partnership with universities to promote Sanofi Business Services mission and objectives and ensure access to young talents _ - _Represent the center locally and internationally (e.g. labor market, fairs & events, etc.) _ - _Establish reliable internal/external relationships with the sector associations, institutes, and government units _ - Internal relationship management _ - _Manage customer and stakeholder relationship to support operational excellence and client satis