Responsibilities: Act as an escalation point for NOC, customers, and onboarding team for technical network issues. Lead a team of 6 Network experts in Colombia and the US Manage team’s knowledge and training on new features and tools. The team will operate as part of 24/7 availability of Radware’s Global network experts group, including on 1-2 Saturdays a month. Collaborate with Cloud Engineering on deployments, upgrades, and maintenance. Assist with incident response and support customers during network events. Work with network architects, engineering, and R&D on infrastructure improvements. Monitor, react, and troubleshoot system events and alerts. Investigate and resolve network and application-related issues.