Head of Procure To Pay - Bogota Hub_ - _ Location: Bogotá, Colombia_ - _ Permanent, Full time_ About the team Sanofi Global Services Bogota Hub was established and joined the Sanofi Global Services Hub Network in 2022 to support Sanofi Americas region with best-in-class finance and human resources services with the addition of transversal expertise to manage complex projects and changes, as well as build continuous improvement, automation, and process enhancements. Our continuously growing team of talented Sanofians is developing and innovating to enhance Sanofi's services and contribute to the mission of chasing the miracles of science. About the job Sanofi Business Operations (SBO) is the Global Shared Service organization of Sanofi providing end to end services to all geographies in Europe, North America, Greater China, JPAC & International regions and covering the CI2C, A2R, P2P & HR Service Lines. In addition, SBO hosts several global Centers of Excellence (COE) providing support and other services globally. SBO Procure To Pay (Proc2P) service line, one of the services, in the Finance pillar of Sanofi’s Business Operations organization, is currently covering the following areas of the Source To Pay (S2P) process: - Vendor Master Data Management - Management of Indirect Purchasing Sequence (Purchase requisition - Purchase order - Good receipt) - Invoice receiving & processing - Payments - Expense Management - AP Monthly Closing & Reporting And will be progressively extending its scope to the following Procure To Pay sub-processes: - Integrated Travel Management - Special User Journeys/Process Outside Procurement scope The Head of SBO Procure To Pay (Proc2P) Hub Bogota will have the overall accountability of the Procure To Pay operations in the Hub: - to deliver best-in-class services to the countries, i.e.: US, Colombia, Argentina, Brazil, Mexico, other Latin American countries - to partner with Proc2P retained organization & relevant business representatives across the region - to ensure sustainable and efficient processes, improve user and supplier satisfaction and process performance. This person will lead a team of > 20 employees. The purpose of the Head of Procure To Pay Captive role is to: - Manage the delivery of Procure To Pay services within SBO; - Implement Procure To Pay Core Model and Target Operating Model, ensure process standardization. - Ensure that the Proc2P processes in scope are performed with an end-to-end perspective making effective use of global tools and systems. - Deploy the Proc2P Target Operating Model in close collaboration with the Proc2P Head, the Region Proc2P head(s), Proc2P Global Process Owners/ Global Process Leads (GPOs/GPLs). - Ensure the Core model adoption and minimizing business disruption during transition phase - Ensure delivery of quality service with consistency, agility, and reliability to all users - Monitor KPIs & SLAs and ensure issues are addressed in an effective and timely manner - Engage with key process stakeholders across all levels of the organization and monitor transversally user and supplier satisfaction & feedback with them - Supervise and develop all relevant activities within the Proc2P scope - Steer the teams by providing functional expertise - Manage the team / operational planning, budget, staffing and training needs - Develop talent through job rotation and promoting end to end process knowledge - Champion a service mindset - Drive continuous improvement across all activities. The Head of Procure To Pay Hub - Bogota is a member of the SBO Procure To Pay leadership team. He is a key contributor to the design & implementation of the SBO Procure To Pay global strategy. Main Responsibilities - Manage Hub (Captive) Procure To Pay delivery of services - Drive and ensure accountability of Proc2P operational activities for the following processes: - Vendor Master Data: data quality, cleansing; manage HACAT-GL account mapping, other master data - PR-contract-PO: manage indirect purchasing master data (catalogues) - Invoice processing: accounting, manage closing, account reconciliation (simple) - Payments: manage internal/urgent payments (non Procurement scope, small size) - Integrated travel & expense management: administrate corporate cards & T&E; systems - Transversal: - manage reporting and analytics, including Maverick - C2R / troubleshooting (support user journey) - Manage special user journey - boundary systems, other non Procurement scope - Support internal control, audit (centralized tasks) - Effectively contribute to the foundation of the Hub (Captive center) by partnering with the local legal, facilities, IS and HR under the local oversight of the Head of Shared Service Center - Accountable for teams’ recruitment and organizing the capability trainings to ensure the team is functional; - Lead the implementation of processes and policy harmonization (based on Global Core Model & policies, drive documentation and trans