Sutherland is seeking an attentive and goal-oriented person to join us as an Account Manager. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! **Managers in this role get to**: **Strengthen relationships**: Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet expectations. **Impact the bottom line**: Produce solid and effective strategies based on accurate and meaningful data reports and analysis and/or keen observations. **Improve the company**: Make recommendations to enhance processes and boost ease and efficiency. **Define Sutherland’s reputation**: Oversee and manage performance and service quality to guarantee customer satisfaction. **Empower the workforce**: Determine training needs to equip staff with fundamental skills and knowledge. **Qualifications**: A Bachelor’s Degree- Three years operations and management experience; Process transformation experience required- Strong analytical skills; be able to interpret data, identify trends, and make suggestions for improvements- Demonstrated leadership skills; be able to take the lead in making improvements and resolving issues- Ability to efficiently manage time and keep track of multiple schedules, meetings, and initiatives- Strong verbal and written communication skills; be able to communicate in a clear, constructive, and professional manner