POS-28281 Manager, Customer Success - Brazil Market As the Manager of HubSpot’s Brazil Customer Success Team, you will play a pivotal role in shaping the success of our customers and team in one of our fastest-growing markets. You’ll be responsible for hiring, developing, and coaching a high-performing team of Customer Success Managers (CSMs) who are dedicated to helping Brazilian businesses thrive with HubSpot. This role goes beyond management—you’ll be a strategic partner, working cross-functionally with Sales, Contract management, Onboarding, Technical support, Marketing, and other teams to deliver an exceptional customer experience. Your leadership will directly impact customer retention, growth, and long-term success in Brazil. We’re looking for a dynamic, customer-obsessed leader with a problem-solving mindset, strong analytical skills, and the ability to inspire and develop a team. If you’re passionate about empowering both customers and CSMs to grow, and you have the experience to prove it, this is your opportunity to make a significant impact at HubSpot. Come lead with us and help shape the future of HubSpot in Brazil! In this role, you’ll get to - Hire, train, and mentor a team of Customer Success Managers, fostering a high-performance culture and professional growth. - Define and implement customer success strategies tailored to the Brazilian market, ensuring alignment with regional and company goals. - Track team performance using key metrics (e.g., retention, expansion) and drive continuous improvements. - Drive customer retention and expansion opportunities by ensuring the team delivers measurable value to customers. - Act as the escalation point for complex customer issues, ensuring quick and effective resolutions while maintaining customer satisfaction. - Work closely with Sales, Product, Support, Contract Management, Partner Development and Marketing teams to improve the customer experience and drive revenue growth. - Gather and analyze customer feedback to influence product development and improve service offerings. - Champion initiatives to foster diversity, inclusion and belonging within the team and among peers in the leadership team. - Contribute to and co-manage regional and organization-wide initiatives focused on the development of the Brazilian market and the brand positioning of HubSpot in the country. We are looking for people who have - Trilingual with business level proficiency in Portuguese, English and Spanish. - Experience managing a customer facing team servicing the Brazilian tech market. - Experience working at a Marketing, Software, management and/or Consulting company. - A proven leadership ability to influence, develop and empower employees to achieve their best in a fast-paced environment. - Record of success collaborating with all levels of internal management. - Experience navigating and resolving customer escalations. - A proven track record of executing bold growth strategies and overperforming against company targets and expectations. - Excellent leadership, organizational, problem solving, and decision-making skills. - An entrepreneurial and curious spirit with initiative and drive to pursue new ideas. - A deep understanding of Marketing, Sales and Customer Success best practices. - A background using data to analyze results and make decisions. - The ability to communicate effectively in small and large groups. - This role is open to remote candidates that are based in Colombia. #J-18808-Ljbffr Customer Service