Company Description This position is primarily responsible for debugging issues and delivering standardized and defined technical support to our clients. **Key Responsibilities** - Strong understanding of technical troubleshooting skills and concepts along with strong verbal and written communication skills. - Debugging customer issues by attempting to replicate in test environments - Fulfill service requests and respond to technical incidents by executing actions based on standard operating procedures. - Prioritize, research, troubleshoot and resolve or escalate technical issues. - Document incidents and their resolution, facilitating further resolutions to ensure all SLA’s are met. Interacting with Operations, Client Services teams, and Technology leaders to provide the best experience and service. - Maintain support documentation - Standard Reporting, Knowledge Base, FAQs. **Job Description**: - Solution-focused attitude & change management mindset - Able to work independently, solve problems, and learn new concepts - Strong business acumen and analytic skills; able to translate findings into clear, actionable insights - Excellent communication skills, with the ability to effectively interface across cross-functional technology teams and the business stakeholders - 3+ years experience in SQL and Python. - 2+ years experience in Airflow, Datadog, Kubernetes, monitoring tools, big infrastructure services, etc. - 3+ Years of experience in technical support or related areas - Nice to have: Functional knowledge of Market research, FMCG industry, and big data. Additional Information **About NielsenIQ** NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape. Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook **Our commitment to Diversity, Equity, and Inclusion** We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.