Job Title: Operations Analyst We are seeking a skilled Operations Analyst to join our team. In this role, you will be responsible for managing the end-to-end payments process. Key Responsibilities: - Ensure best-in-class BAU execution by publishing periodic metrics and tracking reasons for deviation from agreed levels. - Take end-to-end process responsibility, ensuring control over end-of-day reports, cut-offs, and critical reports. - Respond to routine queries/complaints and ensure completeness. - Identify opportunities for process efficiency and implement in a controlled manner. - Exhibit effective communication with key stakeholders. - Exercise good judgment and degree of confidentiality. - Work with the team to achieve common objectives. - Collaborate directly with senior managers to identify technology, resource, and/or process needs, and recommend solutions. - Develop an environment of continuous focus on quantifiable productivity and quality. - Participate in complex projects and ensure that project deliverables are met with due diligence and system integration. Qualifications: - A graduate degree in finance or accounting is preferred, with experience in the financial services industry. - Experience and working knowledge of various aspects of international payment processing operations are mandatory. - Working/expert knowledge of domestic payment conventions and practices is a must. - Outstanding client management, partnership building, leadership, and direct experience dealing with multiple stakeholders at one time. - Excellent interpersonal skills necessary to work effectively with colleagues and senior management. - Experience of working/partnering with Risk, Audit, and Compliance to ensure overall organizational objectives are met. Required Skills: - Excellent written and oral communication skills and strong analytical skills. - Sound understanding of risk management, audit methodologies. - Proven ability to build strong business relationships within the site and across the business. - A proactive approach to problem-solving, taking ownership of issues, and having the determination to follow through. - Ability to use creative problem-solving techniques to solve business issues. - Strong project management and analytical skills. - Knowledge of MS Access, Excel, PowerPoint, and Word.