About Us SpendHound is one of Yipit’s new business ventures and it is the 100% free way to ace your vendor renewals and save your company time and money across your tech stack. We are a fast-growing technology company backed by The Carlyle Group and Norwest Venture Partners. Our offices are located in NYC, Austin, Miami, Denver, Mountain View, Seattle, Hong Kong, Shanghai, Beijing, Guangzhou, and Singapore. We cultivate a people-centric culture focused on mastery, ownership, and transparency. About the Role As a Customer Success Team Leader, you will oversee a team of high-performing Customer Success specialists, ensuring exceptional service and customer outcomes. You will manage complex books of business, drive customer engagement strategies, and take on managerial responsibilities such as hiring, training, and mentoring. Your role will be instrumental in solving escalated issues, improving retention, driving adoption, and leading strategic initiatives to enhance customer success. You will also be responsible for leading and scaling a team, ensuring they consistently exceed performance targets and deliver measurable impact. Responsibilities : - People Management & Leadership Lead, mentor, and develop a team of 5+ Customer Success specialists, fostering a high-performance culture. Set clear goals and expectations, providing ongoing coaching to drive individual and team success. Collaborate with leadership to create and implement scalable processes to improve efficiency, engagement, and customer outcomes. Drive team accountability, ensuring performance consistently meets or exceeds company goals. - Customer Engagement & Retention Own and manage relationships with key customer accounts, ensuring long-term success and satisfaction. Work with your team to develop and implement strategies to maximize customer engagement, adoption, and retention. Work with your team to identify at-risk customers, create re-engagement strategies, and track improvement efforts. Turn dormant / unengaged customers into platform advocates by improving customer satisfaction scores. - Strategic & Cross-Team Contributions Serve as the voice of the customer, delivering clear and concise feedback to the Product team to drive improvements. Own key customer success initiatives, including process improvements and optimizing customer touchpoints. Lead cross-functional projects to enhance overall customer experience and operational efficiency. Qualifications 5+ years of experience in Customer Success, Account Management, or a related field, preferably in B2B SaaS. After IC experience, you should have 2-3+ years of experience as a high-performing people manager. Proven experience managing and scaling high-performing teams, with a track record of exceeding goals. Strong leadership skills with prior experience coaching or managing a team of 5+ individuals. Excellent problem-solving abilities and a proactive / self-starter mindset. You should have a keen view on what’s working and what’s challenging within your team and proactively work to optimize / solve problems. Exceptional communication and cross-functional relationship skills. Why Join Us? Be a key player in a fast-growing company with a dynamic and innovative culture. Lead a high-impact team that drives measurable customer success outcomes. Opportunities for career growth, leadership development, and cross-functional collaboration. What we offer : - Competitive Compensation Package ($53,000-60,000 OTE) Note : The final offer will be determined by a number of factors, including, but not limited to, the applicant's experience, knowledge, skills, and abilities, as well as internal team benchmarks. We care about your personal life and we mean it. We offer flexible work hours and open vacation policy Your growth at YipitData is determined by the impact that you make, not by tenure, unnecessary facetime, or office politics. Everyone at YipitData is empowered to self-improve and master their skills in an environment focused on ownership, respect, and trust.