Description We’re looking for an exceptional Customer Success Manager to join our LATAM team. This is a strategic and highly analytical role for someone who thrives in customer-facing environments, understands the complexity of Retail, and is passionate about creating long-term value through data-driven insights. If you're a natural problem solver with a strong consulting background, fluent in English, and excited to work in a fast-paced SaaS company, this might be the perfect fit for you. What You Will Do - Own and manage a portfolio of customers across LATAM, guiding them from onboarding through full adoption - Act as the primary point of contact for clients, building trust at all levels, including executive stakeholders - Lead customer-facing meetings, business reviews, and technical deep dives - Use your analytical skills to uncover insights, improve product usage, and demonstrate ROI - Ensure client success by aligning implementation and value realization with business goals - Collaborate with cross-functional teams (Product, BI, Solutions Engineering) to ensure smooth delivery - Identify expansion opportunities and areas for optimization based on data - Travel domestically within the LATAM region as needed Requirements - BSc in Industrial Engineering and Management – required - Master’s degree – preferred - Graduated with honors or demonstrated academic excellence - 3–5 years of experience in consulting, project management, or customer-facing roles - Strong analytical background with proven experience in BI, SQL, and data storytelling - Hands-on experience with BI tools – required - Fluent English – must - Familiarity with SaaS environments – required - Prior experience working in a product company – a strong advantage - Deep understanding of the Retail industry – required - Knowledge of TOC (Theory of Constraints) – strong advantage - Self-starter, proactive communicator, and highly organized #J-18808-Ljbffr