CUSTOMER SUCCESS MANAGER – LATAM DIQ-666

We're looking for an exceptional customer success manager to join our latam team. this is a strategic and highly analytical role for someone who thrives in customer-facing environments, understands the complexity of retail, and is passionate about creating long-term value through data-driven insights. if you're a natural problem solver with a strong consulting background, fluent in english, and excited to work in a fast-paced saas company, this might be the perfect fit for you. what you will do - own and manage a portfolio of customers across latam, guiding them from onboarding through full adoption - act as the primary point of contact for clients, building trust at all levels, including executive stakeholders - lead customer-facing meetings, business reviews, and technical deep dives - use your analytical skills to uncover insights, improve product usage, and demonstrate roi - ensure client success by aligning implementation and value realization with business goals - collaborate with cross-functional teams (product, bi, solutions engineering) to ensure smooth delivery - identify expansion opportunities and areas for optimization based on data - travel domestically within the latam region as needed requirements - bsc in industrial engineering and management – required - master's degree – preferred - graduated with honors or demonstrated academic excellence - 3–5 years of experience in consulting, project management, or customer-facing roles - strong analytical background with proven experience in bi, sql, and data storytelling - hands-on experience with bi tools – re...