Job Summary This role is with JLL, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. We're looking for a skilled professional to join our team. Main Responsibilities - Governance & General Management - Ensure compliance with standardized processes, policies, and procedures by all parties executing services on behalf of MS. - Support annual development of Site Operations Plan and execute Customer Experience projects & programs assigned. - Provide visibility of opportunities in processes and programs for improvements. - Reporting - Provide operational service reporting on a monthly, quarterly, and annual basis. - Ensure information reported is accurate with MS systems information. - Sourcing & Procurement - Support sourcing, selection, contracting, and management of Tier Two providers. - Onboard and train Tier Two Providers as may be required. - Supplier Performance - Validate provider invoices related to soft services submitted for payment. - Measure and track vendor performance against pre-defined success criteria and contract obligations. - Financial Management - Ensure contractually correct and timely payment of Tier One and Tier Two Provider invoices/invoice processing (per agreed term) submitted to MS Accounts Payable. - Change Management - Support execution for IFM Change Management activities. - Client Relationship Management - Act in alignment with local CRM Strategy. - Environmental Sustainability - Work in coordination with Ops Supervisor and CX&C; team to plan and execute activities related to environmental sustainability. - Customer & Employee Experience - Reception - Manage receptionist services for MS locations. - Implement MS Programs related to service. - Office Supplies - Manage the purchase, receipt, storage, and issue/return office supplies in compliance with applicable programs and procedures. - Shipping & Receiving - Manage shipping and receiving services at assigned properties. - Mail Collection & Distribution - Ensure mail collection and distribution services are provided within and between designated MS properties. - Courier Services - Manage mail Courier and Express Courier services within and between designated properties. - Beverage Services - Manage and provide Free Beverages Program to MS employees. - Catering & Hospitality & Non-Full-Service Café - Ensure compliance with health, safety, and environmental requirements. - Catering (Where applies) - Manage Tier Two catering and hospitality providers to perform services in the MS facility. - Site Occupants New Hires / Exists - Execute MS New Hires facilities set-up process for site occupants. - Coordinate exit activities related to IFM (MS belongings). - Others - Manage and provide Free Snacks Program to MS employees. - Maintain a list of local catering companies that can be recommended to event organizers. - Ensure timely cleaning & set-up of conference rooms. - Facilities Management - Work Order Management - Execute routine walkthroughs and assessments. - Guarantee services requested by occupants and visitors related to Customer Experience are provided. - General Cleaning & Day Porter Services: Windows Cleaning - Ensure safe, efficient, and cost-effective Class A building general cleaning and janitorial services. - General Cleaning & Day Porter Services: Interior Plant Maintenance - Coordinate maintenance of all existing, new, and replacement interior plants. - Building Sweep - Conduct periodic inspections to ensure spaces are clean and tidy. - Parking - Manage parking program. - Coordinate with local HR the assignment criteria. - Medical Kits - Coordinate installation, inventory management, and maintenance/repair services for medical kits.