Job Title: Cargo Operations Coordinator Location: Bogotá, Colombia We are seeking a skilled and detail-oriented professional to administer air freight operations and customer service processes. Key Responsibilities: - Take ownership of transport orders, ensuring timely pickup and optimizing booking processes. - Prepare, control, and distribute necessary export documents, ensuring compliance with all origin export and destination import regulations. - Collaborate with counterparts to validate and finalize documents. - Assign tasks to supporting functions and monitor performance. - Meet and exceed customer expectations as well as internal Key Performance Indicators. - Provide exceptional customer service, promptly providing accurate information related to shipment status, documentation requirements, incident resolution, and pricing/quotes. - Record, track, resolve, analyze, and take necessary corrective action regarding all exceptions/operational irregularities - proactively updating the customer. - Enhance service experience by exercising professionalism and empathy when dealing with each individual customer's varying needs and demands. - Effectively communicate with colleagues, focusing on stressing a sense of urgency on behalf of the customer. - Obtain and maintain all company systems and commodity-related certifications. - Ensure that correct costs and revenues are captured against customer profiles - taking full ownership of financial performance, promptly resolving any related issues. Requirements: - Strong understanding of air export regulations, documentation, and incoterms. - Minimum of 1 year in air freight forwarding experience. - Enthusiasm for building deep and lasting connections with our customers. - Proactive and solution-oriented mindset,