Medellin, Colombia Full Time Technical Operations About the Company Cyzerg is a technology company specialized in the research, development, implementation, and management of technology solutions for the warehousing industry. With over 148+ active customers across North, Central, and South America, Cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base. With headquarters in Miami, FL, and branches in the Philippines and India, the company credits its success to a relentless focus on its employees, customers, and delivering excellence at all times. Anchored on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, Cyzerg's culture & core values guide every aspect of the organization. About the Job We are looking for a Network/VoIP Engineer responsible for ensuring that networks and VoIP infrastructures of our customers are running problem-free and performing around the clock. The candidate must be proactive, show initiative, and act independently to resolve problems, manage multiple priorities, and follow through on tickets/projects/tasks to completion. The ideal candidate must have an excellent understanding and experience in network and VoIP. The candidate must have at least 5 years of experience in network engineering & administration with outstanding communication skills. Responsibilities: Architect, implement, and manage network environments across small and medium-sized businesses. Provide resolution to all network-related problems across routers, firewalls, switches, access points, and VoIP. Implement, manage, and monitor a comprehensive network monitoring & alerting system that closely monitors network devices' performance and VoIP traffic. Establish systems baseline and detect performance deviations across the networking infrastructure to deliver proactive network management. Implement, manage, and monitor a comprehensive patch management process to guarantee that all network devices are up to date with the latest IOS. Architect, configure, manage, and support VoIP networks & PBX (Issabel) systems. Work with clients and internal teams to design and implement call routing solutions. Recommend solutions, improvements, strategy, and architecture for voice network and systems. Ensure incident tickets are attended to in a timely manner. Implement and troubleshoot voice-related solutions/incidents/system outages. Requirements: Able to work from 7:30am to 4:30pm EST (US Time). Experience with Firewalls, Routing, Security, Switching, LAN/WAN design, VPN, and technologies (Cisco, Ubiquiti, and FortiNet/FortiGate). Experience with voice networks, Issabel PBX systems, VoIP protocols, and call routing. Proven ability to successfully architect, implement, manage, and support networks & VoIP infrastructures. 2-5 years of industry-related experience as a Network/VoIP Engineer. BSc/BA in Computer Science, Engineering, or a related field required. Cisco CCNA and/or CCNP certification required. CCIE is a plus. Ability to effectively interact with customers to discuss needs and provide solutions. Strong experience with Linux system administration (Ubuntu, Debian, CentOS). Problem-solving aptitude. Analytical mind with business acumen. Excellent communication skills in English and Spanish. Benefits: Company-provided laptop. Get up to 15 days of paid time off, monthly short leaves, marriage leaves, and unlimited unpaid vacation leaves. Yes, you read right, unlimited vacation, as long as there are no abuses and proper coordination. Annual salary increases with a predictable percentage increase based on performance review. Annual year-end bonus and monthly bonuses based on performance. Career development plans – We want you to grow and become the best at what you love. A flat organization with an open-door policy. Company-paid certifications and training. #J-18808-Ljbffr