HELP DESK SUPPORT - COLOMBIA | LNR89

**about the company** cyzerg is a technology company specialized in the research, development, implementation and management of technology solutions for the warehousing industry. with over 148+ active customers across north, central and south america, cyzerg has developed industry expertise and capabilities to increase business efficiency and competitiveness across its customer base. with headquarter in miami, fl and branches in the philippines and india, the company credits its success to a relentless focus on its employees, customers and delivering excellence at all time. anchor on a culture of meritocracy and on the pillars of opportunity, integrity, innovation, humanity, passion, teamwork & opportunity, cyzerg’s culture & core values guide every aspect of the organization. **about the job** **responsibilities**: - provide support (hardware & software) to end-users. - experience installing and troubleshooting windows client operating systems. - install, configure and troubleshoot local and network printers - local installations and also via gpo. - experience with office 365 including the creation of mailboxes, distribution lists as well as configuring forwarders, archival, etc. - analyze and troubleshoot issues related to computer performance and system degradation. - able to troubleshoot network and internet connectivity issues. - experience using troubleshooting tools including but not limited to ping, nslookup, tracert, telnet, task manager, performance monitoring, process explorer, check disk, etc. - experience removing malwares including but not lim...