**Job Description**: **About this Job** Jr. Customer Service Associate will be responsible for offering service to our clients, ensuring all customer inquiries and queries are turned around efficiently using the proprietary NielsenIQ platforms. The job will focus on customer support through CSO/ MSD for task triaging and resolving customer requests to drive satisfactory customer experience with opportune and accurate updates and answers. **Responsibilities** - Will be an expert on NIQ processes and methodologies, playing an active role in improving customer satisfaction. - Responsible for ensure an appropiate ticket input and analytics previous to transfer to operation teams - Maintain continuos communication and support with operation teams, to avoid delays and waranty quality in answers. - Responsible for ensure an optimal support and solution for customer queries and/or requests by tracking actions in order to offer an opportune communication. - Propose process automation or improves using tools like Power BI / R/ Python/ Excel Macros and exploring the possibility of implementing AI (Artificial Intelligence) /ML (Machine Learning). - Work in partnership with operation and commercial teams in accordance with defined Job Aids and Process Design. - Adhere to Performance KPIs to improve quality performances (on time tranfers and answers) and maintain work discipline. **Qualifications**: - Bachelors or technical Degree with preference to Business Administration/ Analyst, Mathematics, Statistics, Economics; or Bachelor Engineers - 1 years of experience in related areas - Analytical skills and aptitude for data and operational processes - Excellent organization skills, meeting deadlines and follow-ups. - Project management aptitude (critical path, task sequencing, problem solving, etc.) - Skew towards accuracy, proactivity and attention to details - English language proficiency is a plus: writing and verbal (Intermediate) Additional Information - Comprehensive compensation package - Peer to peer recognition program - Comprehensive health insurance - Flexible work environment - Hybrid work model - Career development tailored to NielsenIQ roles - Access to on-demand learning content and NIQ social communities - Mentoring programs - REF18066I **About NielsenIQ** NielsenIQ is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.