Job Description: As a Principal Contract Manager, you will be responsible for managing customer contracts, handling customer inquiries and renewals, and focusing on maximizing customer investment. Your responsibilities include negotiating value-driven renewals, collaborating with customers and internal stakeholders to drive account growth, and ensuring a positive customer experience throughout the contract renewal process. You will also play a key role in forecasting, contributing to process improvements, mentoring less experienced colleagues, and supporting strategic initiatives within our Contract Management and Customer Success team. This role can be done from @office @flex or @home work preferences in Bogota locations. Duties and Responsibilities: - Negotiate value-driven renewals and contract changes while ensuring a superb customer experience. - Work collaboratively with customers and internal stakeholders to grow accounts and drive incremental opportunities. - Collaborate with Sales Representatives, Customer Success Managers, Management and Legal teams to execute the contract renewal process and ensure a positive experience for the customer. - Establish cooperative working relationships with customers. - Lead forecasting discussions and pipeline reviews with internal colleagues. - Contribute to the growth of the Contract Management Organization by providing feedback and piloting new processes and playbooks. - Mentor less experienced Contract Managers to help them learn the ins and outs of the role, best practices, and new skills. - Contribute to the strategic evolution of our Contract Management and Customer Success organization by assisting with projects, pilots, and other operational or strategic initiatives. - Improve forecast accuracy and consistency - Work with senior internal and external stakeholders. - Develop your understanding of SaaS economics. - Deliver best-in-class service to upmarket customers (200+ employees). - Partner with upmarket customers to understand how best to achieve their goals and solve their challenges. Requirements: - 3-5 years of experience working in contract or renewal management (or in a similar role) - Experience in working with Legal teams to manage complex contract specifications. - Experience working with large organizations (200+ employees). - Passionate about creating a great customer experience. - Able to consistently over-perform versus their targets and other primary metrics. - Consistently make significant contributions beyond the day-to-day of their role through mentorship, participation in initiatives or projects, etc. - Work autonomously and strategically. - Solve problems with curiosity and creativity. - Seek to understand multiple perspectives in a situation. - Have growth-driven negotiation skills. - Clear communication skills with the ability to effectively lead a phone conversation. - Prioritization and organizational skills with attention to detail. - Embracing a dynamic and motivating environment. - Investing in relationships with customers and colleagues. - Contributing to a positive team environment of equality and inclusion. - Fluency in Spanish, Portuguese, and English languages essential. Benefits: At HubSpot, we value both flexibility and connection. Whether you're a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you'll also attend other in-person events such as your Product Group Summit and other gatherings to continue building on those connections.