**Responsibilities**: - Plan trips with customers and provide ongoing support and assistance throughout the process of the trip being launched until post trip. - Proactively address and resolve any issues or challenges that may arise before the tour to ensure a delightful experience for our guests - Respond to and provide recommendations to customers regarding any changes or requests they may have - Receive and handle customer feedback, actively participating in complaint management - Collaborate closely with various teams within the company to ensure the best possible trip experience for our guests - Work within the team to manage tasks that relate to the customers experience **Requirements**: **Requirements**: - 2 to 5 years of experience in a similar role, bonus if from the travel industry - Excellent English communication skills, both verbal and written - Strong attention to detail, with a proactive and customer focussed approach - Ownership mindset and ability to take responsibility for ensuring customer satisfaction - Project management experience, with the ability to think through complex problems, prioritize tasks, and understand the consequences of actions on other parts of the project - The ability to plan forward and follow through on this plan is going to be key - Customer-focused mindset, demonstrating empathy and understanding of customer needs and issues and actively working to resolve them - Lateral thinking skills to identify problems and solutions from different perspectives and analyze situations to understand the implications of different approaches - Proficiency in data/information management, including the ability to analyze and present data effectively, sort information, and utilize financial data to inform decision-making - Based in Bogota and available to work from the office