**responsibilities**: - plan trips with customers and provide ongoing support and assistance throughout the process of the trip being launched until post trip. - proactively address and resolve any issues or challenges that may arise before the tour to ensure a delightful experience for our guests - respond to and provide recommendations to customers regarding any changes or requests they may have - receive and handle customer feedback, actively participating in complaint management - collaborate closely with various teams within the company to ensure the best possible trip experience for our guests - work within the team to manage tasks that relate to the customers experience **requirements**: **requirements**: - 2 to 5 years of experience in a similar role, bonus if from the travel industry - excellent english communication skills, both verbal and written - strong attention to detail, with a proactive and customer focussed approach - ownership mindset and ability to take responsibility for ensuring customer satisfaction - project management experience, with the ability to think through complex problems, prioritize tasks, and understand the consequences of actions on other parts of the project - the ability to plan forward and follow through on this plan is going to be key - customer-focused mindset, demonstrating empathy and understanding of customer needs and issues and actively working to resolve them - lateral thinking skills to identify problems and solutions from different perspectives and analyze situations to understand the implications of differ...
**responsibilities**: - demonstrate a strong ability to sell trips and launch new trips onto the platform - you will take leads created by the growth team and be responsible for launching them to the platform - display the skills to pitch a trip and move leads through the pipeline - plan trips with customers and provide ongoing support and assistance throughout the entire tour lifecycle pre departure - respond to and provide recommendations to customers regarding any changes or requests they may have - receive and handle customer feedback and work swiftly and accurately to help correct issues - collaborate closely with various teams within the company to ensure the best possible trip experience for our guests **requirements**: - 2 to 5 years of experience in a similar role, bonus if from the travel industry - excellent english communication skills, both verbal and written - strong attention to detail, with a proactive and sales-driven approach - ownership mindset and ability to take responsibility for ensuring customer satisfaction - project management experience, with the ability to think through complex problems, prioritize tasks, and understand the consequences of actions on other parts of the project - forward planning and multitasking are essential skills - customer-focused mindset, demonstrating empathy and understanding of customer needs and issues and actively working to resolve them - lateral thinking skills to identify problems and solutions from different perspectives and analyze situations to understand the implications of different approaches...
About us tourhero is a social travel platform that revolutionizes how people explore the world together. we connect adventure-seekers with unique, curated trips designed to bring communities together and create unforgettable experiences. our community consists of passionate travellers who craft and lead experiences, adventurers ready to join curated trips and make new connections, and local partners offering authentic, immersive activities. we are an early-stage startup backed by top investors, including sequoia capital and lightspeed. as we scale, we're building a driven team to bring our vision to life. the role as our data engineer focused on growth systems, you'll build and maintain robust data pipelines that power our growth initiatives. you'll work closely with the technical growth lead to ensure efficient data collection, processing, and delivery while maintaining high standards of data quality and system reliability. your responsibilities - build and maintain scalable data pipelines for data collection. - design, implement and maintain scalable etl pipelines using python. - develop data-driven hypotheses and collaborate with teams on solutions. - develop and maintain data validation frameworks to ensure data quality. - create and optimize bigquery operations for data processing and analytics. - develop clear reports and visualizations to effectively communicate data insights. - implement monitoring and alerting systems for data pipeline health. - write clear technical documentation and sops in english. requirements to be successful in this role, you should ...
Join us as our people hero job title: people operations manager office location: usaquén, colombia. schedule: monday - friday, 9 am - 6 pm (4 days in office, tuesdays work from home). contract type: contrato a término indefinido" (indefinite-term contract). who we are tourhero is a social travel platform revolutionising how people explore the world together. we connect adventure-seekers with unique, curated trips designed to bring communities together and create unforgettable experiences. our community: tourheroes – passionate travelers who craft and lead experiences. travellers – adventurers ready to join curated trips and make new connections. operators – local partners offering authentic, immersive activities. we are an early-stage startup, backed by sequoia capital & lightspeed—the same investors behind google, whatsapp, airbnb, nvidia, and tiktok. as we scale, we’re building a driven, high-impact team to bring our vision to life. we’re looking for someone with an entrepreneurial mindset, ready to take on challenges, think outside the box, and make a real impact. if you thrive in a fast-paced environment and love pushing boundaries, this could be the perfect opportunity for you! our founders: tushar khandelwal jann wong viren shetty the role as tourhero grows, so does our team — especially in bogotá, our fastest-growing office. we’re looking for a people operations manager who will be the heartbeat of the employee experience in colombia. this is a dynamic, hands-on role where you’ll wear many hats: from office and onboarding management to employee relations, compliance,...
Who we aretourhero is a social travel platform revolutionising how people explore the world together. we connect adventure-seekers with unique, curated trips designed to bring communities together and create unforgettable experiences. growing rapidly month-over-month, we're expanding our technical team in bogotá!our community️ tourheroes — passionate travellers who craft and lead experiences.️ travellers — adventurers ready to join curated trips and make new connections.️ operators — local partners offering authentic, immersive activities.we are an early-stage startup, backed by sequoia capital & lightspeed—the same investors behind google, whatsapp, airbnb, nvidia, and tiktok. as we scale, we’re building a driven, high-impact team to bring our vision to life.we’re looking for someone with an entrepreneurial mindset, ready to take on challenges, think outside the box, and make a real impact. if you thrive in a fast-paced environment and love pushing boundaries, this could be the perfect opportunity for you!the roleas our data engineer focused on growth systems, you'll be responsible for building and maintaining robust data pipelines that power our growth initiatives. you'll work closely with the technical growth lead to ensure efficient data collection, processing, and delivery while maintaining high standards of data quality and system reliability.what you'll be doingbuild and maintain scalable data pipelines for data collectiondesign, implement and maintain scalable etl pipelines using pythondevelop data-driven hypotheses and collaborate with teams on solutionsdevelop and...
Join us as our people hero job title: human resources (hr) manager office location: usaquén, colombia. schedule: monday - friday, 9 am - 6 pm (4 days in office, tuesdays work from home). who we are tourhero is a social travel platform revolutionising how people explore the world together. we connect adventure-seekers with unique, curated trips designed to bring communities together and create unforgettable experiences. our community: ️ tourheroes – passionate travelers who craft and lead experiences. ️ travellers – adventurers ready to join curated trips and make new connections. ️ operators – local partners offering authentic, immersive activities. we are an early-stage startup, backed by sequoia capital & lightspeed—the same investors behind google, whatsapp, airbnb, nvidia, and tiktok. as we scale, we’re building a driven, high-impact team to bring our vision to life. we’re looking for someone with an entrepreneurial mindset, ready to take on challenges, think outside the box, and make a real impact. if you thrive in a fast-paced environment and love pushing boundaries, this could be the perfect opportunity for you! the role as tourhero grows, so does our team — especially in bogotá, our fastest-growing office. we’re looking for a human resources (hr) manager who will be the heartbeat of the employee experience in colombia. this is a dynamic, hands-on role where you’ll wear many hats: from office and onboarding management to employee relations, compliance, and project support. you’ll be the go-to person for our bogotá team, working closely with our global people & talent...
Who we are tourhero is a social travel platform revolutionising how people explore the world together. we connect adventure-seekers with unique, curated trips designed to bring communities together and create unforgettable experiences. growing rapidly month-over-month, we're expanding our technical team in bogotá! our community ️ tourheroes — passionate travellers who craft and lead experiences. ️ travellers — adventurers ready to join curated trips and make new connections. ️ operators — local partners offering authentic, immersive activities. we are an early-stage startup, backed by sequoia capital & lightspeed —the same investors behind google, whatsapp, airbnb, nvidia, and tiktok. as we scale, we’re building a driven, high-impact team to bring our vision to life. we’re looking for someone with an entrepreneurial mindset, ready to take on challenges, think outside the box, and make a real impact. if you thrive in a fast-paced environment and love pushing boundaries, this could be the perfect opportunity for you! the role as our data engineer focused on growth systems, you'll be responsible for building and maintaining robust data pipelines that power our growth initiatives. you'll work closely with the technical growth lead to ensure efficient data collection, processing, and delivery while maintaining high standards of data quality and system reliability. what you'll be doing build and maintain scalable data pipelines for data collection design, implement and maintain scalable etl pipelines using python develop data-driven hypotheses and collaborate with teams on solut...
Join us as our business development hero job title: business development associate location: bogotá, colombia (wework calle 100). working schedule: 9-6 pm monday - friday. 4 days in office, tuesdays work from home. tourhero is a social travel platform revolutionising how people explore the world together. we’re building an online marketplace that connects adventure-seekers with unique, curated trips designed to foster new friendships. the role we’re on the lookout for a driven and entrepreneurial business development associate to join our team in bogotá. in this role, you’ll play a key part in expanding our supply side by building strong relationships with operators—ranging from travel agencies to hotels, resorts, and restaurants. you’ll work closely with our tourheroes to ensure they have everything they need to create life-changing experiences. your mission will be to negotiate the best prices, onboard new operators, and help scale our acquisition strategy. you’ll be part of a dynamic bd team, interacting with teams across operations and beyond, and collaborating closely with our leadership to hit ambitious goals. responsibilities: build relationships with operators (travel agencies, hotels, resorts, transport providers) globally to negotiate pricing and onboard them to our platform. conduct consultative calls with tourheroes, guiding them through the trip creation process and ensuring they have access to the best resources. collaborate with cross-functional teams to ensure smooth operations and seamless trip execution. track key performance metr...
Join us as our customer experience hero job title : customer experience associate location : bogotá, colombia (wework calle 100) working schedule : 9 am – 6 pm, monday to friday. 4 days in the office, with tuesdays work from home. tourhero is a social travel platform revolutionizing how people explore the world together. we’re building an online marketplace that connects adventure-seekers with unique, curated trips designed to foster new friendships. our community: tourheroes : passionate travelers who craft and lead experiences travelers : adventurers ready to join curated trips and make new connections operators : local partners offering authentic, immersive activities backed by two of the most iconic names in venture capital, we’re growing fast and need new team members to help us execute our grand vision. at tourhero, we value creative thinkers who are ready to dive in, solve challenges, and bring fresh ideas to the table. if you’re passionate about building unforgettable experiences for travelers, this could be the role for you! the role: as a customer experience associate, you’ll be the go-to person for ensuring our travelers have seamless, enjoyable journeys. you’ll start by mastering the basics, responding to customer queries and supporting administrative tasks. as you gain experience, you’ll take on more responsibility, managing live trips and helping travelers navigate their adventures. customer experience is at the heart of everything we do, and in this role, you’ll play a key part in creating unforgettable memories for our travelers while growing alongside a pas...
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