Key Responsibilities: - Analyze and maintain all Client Service Level Agreements; implement improvement plans as needed. - Maximize revenue generation to achieve long-term financial goals. - Select, train, develop, and manage performance of direct reports and their associates; including planning and assigning work for staff in accordance with organizational policies and applicable legal requirements. - Manage and review operational reports (Attendance adherence, PFP, Client scorecard, Metrics management reports). - Create and maximize relationships with client partners. - Provide leadership and guidance to direct reports to ensure consistent administration of company policies and standards. Candidate Profile: - Associate's Degree in a related field or equivalent experience required. - At least two years of progressive management experience preferred. - Demonstrated ability to coach and develop action plans, which maximize performance, and provide effective feedback. - Excellent communication skills, both written and verbal. - Ability to effectively present information to internal and external associates. Benefits: - Manages professional employees and/or supervisors or supervises large, complex technical or business support or production operations team(s). - Accountable for the performance and results of a team within own discipline or function. - Receives assignments in the form of objectives and determines how to use resources to meet schedules and goals. Disclaimer: The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title. Concentrix is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.