Technical Support Specialist We are seeking a highly skilled Technical Support Specialist to join our vibrant team. This individual will play a critical role in delivering exceptional customer experiences and shaping the future of communications. This is an exciting opportunity for someone who thrives in a dynamic environment, prioritizes connection, and is passionate about building relationships with customers and colleagues alike. - You will be responsible for providing top-notch product support via various channels, including tickets, email, chats, and telephone calls. - Assessing complex support problems and resolving them efficiently will be key to your success in this role. - Log customer interactions and categorize issues accurately within Zendesk to ensure seamless issue resolution. - Maintain productivity by consistently resolving a monthly volume of tickets. - Serve as the point of escalation for intricate issues within support, collaborating with Product and Engineering teams when necessary. - Identify opportunities for process improvement and implement changes to enhance the overall support experience. - Train and mentor newer members of the Customer Support team to foster growth and development. - Contribute to the knowledge base to support team and customer enablement, ensuring that our documentation is comprehensive and accurate. Key Responsibilities: Provide product support, resolve complex issues, log customer interactions, maintain productivity, serve as escalation point, identify process improvements, train and mentor team members, contribute to knowledge base. What You'll Need: Excellent communication skills, ability to work in a fast-paced environment, technical expertise, problem-solving skills, attention to detail, ability to collaborate with cross-functional teams. Benefits: Collaborative work environment, opportunities for professional growth and development, competitive compensation and benefits package. Other Opportunities: Work with a talented team, contribute to the company's mission, make a global impact.