Intrado is looking to hire a **PSAP Services Tech** in (Location) to join our Life & Safety business segment. **Essential Duties**: - Responsible for participating in the installation of 911 call handling and dispatch systems - Travel to customer sites for installation and troubleshooting of software and hardware - Provide onsite training for all assigned products - Troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility - Provide remote support to the customers as needed **Education**: - High school diploma or GED required - Bachelor’s degree from an accredited college or university in MIS or Computer Science preferred **Experience**: Applicant for this job will be expected to meet the following minimum qualifications. - Minimum 2 years of technical customer service experience required - Minimum one year installation or software training experience preferred - Minimum 2 years experience with networking, Windows based servers and workstations required - Minimum 1 year experience with Oracle and SQL preferred - Certifications (e.g. Cisco Certified Network Associate (CCNA), Cisco Certified Network Professional (CCNP), Microsoft Certified System Engineer (MCSE), etc.) preferred - Knowledge of cabling (e.g. running, terminating and testing Cat5e, 568a, 568b, RJ45, etc.) preferred - Basic telephony knowledge (e.. MDF, tip and ring punchdown, color codes, POTS, etc.) preferred - Basic knowledge of Word and Excel required **Travel**: - 75% or more of the time **Compensation**: - Want to love where you work? At Intrado, we offer a comprehensive benefits package that includes what you’d expect (medical, dental, vision, life and disability coverage, paid time off, a 401(k) retirement plan with company match and flexible spending accounts), and several that go above and beyond (tuition reimbursement paid parental leave, access to a robust library of personal and professional training resources, employee discounts, critical illness, hospital indemnity and pet insurances, identify protection and more)! - **This role is eligible for premium pay (overtime and on-call