PSAP SERVICES TECHNICIAN | NY501

Intrado is looking to hire a **psap services tech** in (location) to join our life & safety business segment. **essential duties**: - responsible for participating in the installation of 911 call handling and dispatch systems - travel to customer sites for installation and troubleshooting of software and hardware - provide onsite training for all assigned products - troubleshoot and resolve issues with product compatibility and integrations within scope of responsibility - provide remote support to the customers as needed **education**: - high school diploma or ged required - bachelor’s degree from an accredited college or university in mis or computer science preferred **experience**: applicant for this job will be expected to meet the following minimum qualifications. - minimum 2 years of technical customer service experience required - minimum one year installation or software training experience preferred - minimum 2 years experience with networking, windows based servers and workstations required - minimum 1 year experience with oracle and sql preferred - certifications (e.g. cisco certified network associate (ccna), cisco certified network professional (ccnp), microsoft certified system engineer (mcse), etc.) preferred - knowledge of cabling (e.g. running, terminating and testing cat5e, 568a, 568b, rj45, etc.) preferred - basic telephony knowledge (e.. mdf, tip and ring punchdown, color codes, pots, etc.) preferred - basic knowledge of word and excel required **travel**: - 75% or more of the time **compensation**: - want to love where y...