Technical Support Role Overview As a Technical Support Engineer, you will play a pivotal role in providing top-notch technical assistance to clients. Your primary responsibilities include troubleshooting customer issues, analyzing complex data queries, and ensuring seamless operations of our automation platform. Key Responsibilities: - Respond promptly to customer inquiries, providing technical support via various channels (email, phone). - Create and analyze SQL queries to identify and resolve customer issues related to data reconciliation. - Collaborate with the development team to escalate and resolve complex technical problems. - Document customer interactions and contribute to our knowledge base for continuous improvement. Required Skills: - Proficiency in SQL and database management. - Strong analytical and problem-solving skills. - Excellent communication skills with the ability to explain technical concepts to non-technical individuals. - Excellent communication skills in English and Spanish. Preferred Qualifications: - Experience with Python and AWS services is beneficial. - Previous experience in a technical support role, preferably in a software or SaaS environment. - A proactive attitude and commitment to delivering exceptional customer service. Benefits Package: - Entrepreneurial culture where innovation and collaboration thrive. - Open communication with management and leadership. - Small, dynamic teams offering massive impact opportunities. - 100% remote work flexibility. - Professional development support with a $500 annual learning budget. - Generous time-off policy including family days and sick leave. - Comprehensive benefits package available upon hire. Equal Opportunity Employer Statement: Simetrik considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor. Join a talented team that builds innovative solutions and values collaboration Together, let's build the future