We are seeking a detail-oriented and highly organized Medical Scheduling Coordinator to join our team and support a US-based medical imaging center. This role is ideal for someone who thrives in a fast-paced environment, enjoys patient interaction, and can balance multiple priorities while maintaining accuracy and empathy. You will play a key role in managing scheduling communications, verifying medical documentation, and ensuring a seamless patient experience. Responsibilities 1. Scheduling & Patient Communication (40%) - Manage inbound and outbound appointment scheduling via phone and online platforms. - Coordinate follow-ups, reschedules, and appointment reminders. - Maintain a patient-first approach while handling high call volumes. - Documentation & Verification (25%) - Verify patient scripts, diagnosis codes, and insurance details accurately. - Ensure all patient data is entered in compliance with HIPAA regulations. - Systems & Data Management (20%) - Work with RIS and PACS systems to track and manage patient records. - Maintain accurate, updated data in medical databases. - Team Collaboration & Support (15%) - Communicate effectively with US-based medical staff to coordinate patient care. - Assist with administrative tasks to ensure operational efficiency. Requirements - 2+ years in a medical scheduling or administrative role (radiology/imaging center experience preferred). - Familiarity with RIS, PACS, or similar systems. - Excellent spoken and written English (neutral or Americanized accent preferred); Spanish fluency is a plus. - Strong attention to detail with proven data accuracy skills. - Understanding of HIPAA compliance. - Comfortable working during Eastern Standard Time (EST) business hours. Technical & Security Requirements - Comfortable working with sensitive patient data. - Company-provided secure hardware (laptop, headset, monitor). - Full background check and HIPAA certification required. Benefits - Full-time, permanent employment. - Colombia: Contrato de Trabajo a Término Indefinido. - Legally mandated benefits, health insurance, and training opportunities.