Technical Support Specialist We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our technical systems and providing exceptional customer service. "> - Job Description: - In this role, you will be responsible for resolving technical issues escalated by internal teams, including Onboarding Managers, Customer Support, and Customer Success teams. You will work closely with Engineering and Product teams to ensure timely responses and appropriate actions to mitigate customer impact. - You will provide expert technical support on Accounts Payable (AP), Procurement, and Expenses-related issues, working closely with internal operational teams to ensure seamless customer resolution. - Additionally, you will diagnose and troubleshoot ERP-related technical issues, including integrations with other systems, driving robust resolutions. - As a Technical Support Specialist, you will maintain internal documentation and actively contribute to knowledge-sharing across the team. - Required Skills and Qualifications: - 3+ Years of Experience: Experience in roles such as Technical Support, Product Support, or customer-facing technical roles, particularly within FinTech, SaaS, Financial Management, or Accounts Payables sectors. - Proven skills with relational databases and SQL, along with proficiency in handling MongoDB for troubleshooting. - Experience troubleshooting API integrations and familiarity with tools like Postman is an advantage. - Ability to understand complex workflows and effectively communicate solutions across R&D;, Product, and customer-facing teams. - Experience working with remote team members, including those based in the U.S. and Israel, successfully collaborating across different time zones. - Excellent analytical abilities with a strong customer-centric mindset. - Strong written and verbal communication skills with the ability to translate complex technical issues into clear, customer-friendly explanations. - Familiarity with APIs (SOAP and REST) and reading XML and JSON files is a plus. - Experience thriving in a fast-paced environment, managing multiple priorities and customer escalations effectively. - Benefits: - Competitive benefits package. - Flexible workplace. - Career coaching and development opportunities. - A collaborative culture that values diverse perspectives and contributions. - Others: - Tipalti champions inclusive teams, in which every voice counts. We welcome applications from candidates belonging to historically underrepresented or disadvantaged groups. - We are committed to recruiting diverse candidates with varied personal experiences and abilities.