Location: Remote from Latin America Working Hours: U.S. Business Hours (CST/EST preferred) English Level: Advanced (C1+) About the Role A fast-scaling U.S.-based single-family rental platform is hiring a Head of Maintenance Operations to lead and scale maintenance across a growing portfolio of homes in multiple U.S. markets. This is the most senior maintenance role in the companyideal for someone with deep property maintenance knowledge, exceptional remote troubleshooting skills, and a track record of managing distributed teams and vendors. Key Responsibilities Strategic Maintenance Execution - Own the end-to-end maintenance function across all properties. - Remotely diagnose complex repair issues using resident interviews, photos/videos, and IoT data. Achieve95% first-call diagnostic accuracy. - Build and refine preventive maintenance programs to reduce reactive work and extend asset life. Team Leadership & Growth - Manage and mentor a growing team. - Set clear KPIs, improve productivity, and maintain team engagement scores of 4/5. Vendor Development & Performance - Source, vet, and onboard vendors in underserved markets. Reduce vendor onboarding time by 30%. - Track vendor performance using cycle times, callback rates, and satisfaction scores. Replace underperformers as needed. Budget & Cost Control - Own and manage the maintenance P&L.; - Deliver quality work under budget, proactively flag cost drivers, and negotiate vendor pricing. Escalation Management - Serve as the escalation point for high-priority issues. Use a phone-first approach to ensure fast, empathetic communication. - Collaborate with residents, vendors, and internal stakeholders to resolve complex challenges swiftly. Operational Improvements - Lead continuous improvement initiatives using SOPs, maintenance tech platforms, and data insights. - Leverage tools like App Folio, Property Meld, or Sight Plan to drive operational efficiency. Requirements - 5+ years in a senior maintenance leadership role in residential property management. - Experience managing remote maintenance teams and U.S.-based vendor networks. - Deep technical knowledge of HVAC, electrical, plumbing, roofing, and structural systems in single-family homes. - Strong remote troubleshooting and estimating skills. - Proven track record of reducing maintenance costs while maintaining service quality. - High proficiency in maintenance platforms and operational tech tools. Preferred Qualifications - Experience in the U.S. single-family rental market. - Familiarity with IoT-based maintenance or remote diagnostics. - Bilingual (English/Spanish) preferred but not required. Compensation & Logistics - Compensation: $38,000-$42,000 USD per year What Success Looks Like - Delivering under-budget maintenance without compromising quality - Achieving 95% diagnostic accuracy on first contact - Growing and retaining a high-performing maintenance team - Reducing vendor onboarding time by 30% within 6 months - Increasing resident satisfaction across all maintenance interactions #J-18808-Ljbffr