Job Title: Salesforce Solution Architect About the Job: We are seeking a skilled Salesforce Solution Architect to join our team. As a trusted leader in AI and innovation, we craft intelligent solutions that integrate Salesforce Einstein, Service Cloud Voice, Amazon Connect, and more to revolutionize workflows and elevate customer experiences. The ideal candidate will have 3+ years of project experience in technical consulting and project management, with a deep understanding of Salesforce administration (Service Cloud, Sales Cloud, and Force.com) and experience designing and creating Service Cloud solutions using declarative configuration. Responsibilities: 1. Facilitate business process reviews to identify customer requirements and processes. 2. Translate customer requirements into Salesforce design, leveraging best practices and minimizing custom development needs. 3. Configure Salesforce Service Cloud solutions. 4. Develop technical requirements and specifications for customers and the delivery team. 5. Drive UX design best practices into solution delivery. 6. Manage all aspects of projects and customer communications. 7. Deliver customer end-user training and documentation. 8. Oversee and be accountable for successful project completion. 9. Exercise independent judgment and lead enterprise-level projects with minimal senior management direction. 10. Lead vision and strategy discussions with contact center and customer service leadership and management. Requirements: - 3+ years of project experience in technical consulting and project management. - 2+ years of project delivery experience with Salesforce. - Deep understanding of Salesforce administration required (Service Cloud, Sales Cloud, and Force.com). - Expert in designing and creating Service Cloud solutions using declarative configuration. - Experience with Experience Cloud and CRM Analytics highly preferred. - Demonstrated ability to document requirements for technical resources and understand technical solutions. - Experience leading multiple Salesforce Project deployments, including release and multi-environment management. - Professional experience owning the SDLC, including structured code management and process methodology. Benefits: - Remote work options available. - Flexible working hours. - Opportunities for professional growth and development. How to Apply: Please submit your application, including your resume and cover letter, to be considered for this exciting opportunity.