Technical Support Role This is a technical support role where you will provide exceptional technical assistance to customers via various communication channels. Key Responsibilities: - Resolve technical inquiries of varying complexities - Provide expert advice on technical issues - Maintain accurate and up-to-date knowledge of our client's products and services - Ensure customer satisfaction with each interaction - Communicate effectively with developers and other departments to troubleshoot technical issues Requirements: - Excellent English communication skills (at least C1 for both spoken and written) - Prior experience in tech support or a similar role - Strong analytical and problem-solving skills - Basic understanding of networking concepts - Customer-oriented and responsible attitude - Excellent interpersonal skills Nice to Have: - Experience with Zendesk or similar CRM systems - Experience working with engineers - Degree in computer science or information technology - Certification in Microsoft, Linux, or Cisco Benefits: - Flexible schedule - Opportunity to work fully remotely - Inclusive international environment - Compensation in USD - Good bonuses for referring friends - Paid intensive training and probation - Work-life balance - Responsive management interested in your growth and long-lasting cooperation About Us: We are a multinational company providing secure technical, customer support, and CX services to tech companies worldwide. We have hubs in over 30 countries and speak over 60 languages. We welcome people from diverse backgrounds and experiences.