Company description zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. zayo’s 141,000-mile network in north america and europe includes extensive metro connectivity to thousands of buildings and data centers. zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, ethernet, and dedicated internet access. zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. in this role, the customer experience program manager (cx pm) is the advocate for zayo’s customers and internal employees of the customer success team. the customer experience program manager will create and run programs to capture and address the customer and employees' most pressing pain points, and must-haves. the ability to understand complex system dependencies and make decisions based on product management rules is essential, as is a strong attention to detail. in addition, the customer experience program manager will be responsible for helping to identify process improvements related to customer experience and to facilitate subsequent changes across zayo. this will include improving customers' touch points, building out better employee education materials, and facilitating customer-related feature requests with our zayo development teams. this role demands constant interaction across various teams and organizations across zayo whose roles impact our customers’ journey, including the board, c-suite, and executive...
Company description zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. zayo’s 141,000-mile network in north america and europe includes extensive metro connectivity to thousands of buildings and data centers. zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, ethernet, and dedicated internet access. zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. zayo is seeking a damage prevention technician i to join our damage prevention team in this entry-level position. under close supervision, our damage prevention technicians will learn and perform routine techniques of underground facility location. as experience is gained, assignments become more varied, complex, and difficult. **responsibilities**: - troubleshooting network equipment, removing/replacing defective equipment, and working with appropriate resources to isolate and ultimately restore the network.- analyzing blueprints to determine where construction projects will take place. identifying and mapping location and depth of utilities such as water, sewer, gas, cable, oil and electric lines.- documenting interactions, site information and utilities in organizational software.- communicating with clients, engineers and management.- using a variety of techniques (electrical, magnetic, gps, blueprint analysis, and/or radar) to measure utilities.- proactively identifying potential problem areas in order to ensure th...
Company description zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. zayo’s 141,000-mile network in north america and europe includes extensive metro connectivity to thousands of buildings and data centers. zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, ethernet, and dedicated internet access. zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises. position description as a deal management senior manager in the deal desk team, you will be a critical leader of the zayo deal management process. in this role, you will have the opportunity to drive team execution on our deal management processes for one of our sales segments, ranging from deal support, quote preparation, contract review, approval management, and deal processing. our deal management senior manager will also have the opportunity to continually improve our process, ensuring a scalable and sustainable support model for our expanding sales team. **responsibilities**: - acts as a focal point of contact for all transactional and strategic deals within your segment- manage team of individual contributors including driving execution on kpi within the team, leading ongoing training and development, and developing deal by deal commercial strategy- works cross-functionally with other areas (legal, product, ops, finance) to ensure that deals move quickly, efficiently and intelligently through the process- drives...
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