Motivated by reaching and exceeding goals and collecting defaulted payments - a go-getter attitude, passion for helping customers, and effective problem-solving skills - energetic, proactive, intelligent and adaptive to new technologies - a bachelor’s degree preferred and at least 3+ years of work experience - honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team - a desire to be apart of a team where you can take ownership of your work and your team's success - the desire to grow professionally and contribute to the success and culture of the company - calm in stressful situations - personable and relatable, with the ability to connect with customers - strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language - self-starter who can work independently and think on their feet - a willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before - speak spanish and fluent english **what you'll do**: - you will manage the foundation of the winit platform: collecting defaulted payments - you will be responsible to run key parts of our day to day operations - own customer payment issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills - develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations - collaborate with other operations teams to ens...
We are looking for talented and dynamic it technical support. your role will be about providing it support for our team including technical setups, and information security a positive attitude will ensure you're successful in this role **responsibilities**: - maintain customer databases by updating account information - set up new customer accounts by recording account information - keep records of customer interactions and transactions - troubleshooting and maintenance to the equipment from the office - support agents with any issues they have with the system - process manual charges when agents have issues with the platform - merging duplicate accounts from customers **requirements**: b2 - c1 english level, be able to write, speak and listen to a native american speaker. bachelor's degree preferred 3-5 years of call center management experience with inbound/outbound or blended experience a team player with the ability to work cross-functionally across the organization **language**: - english (required)...
**about you**: - motivated by reaching and exceeding goals and solving customer problems - a go-getter attitude, passion for helping customers, and effective problem-solving skills - energetic, proactive, intelligent and adaptive to new technologies - a bachelor’s degree preferred and at least 3+ years of work experience - honesty, integrity & ethics: you can be trusted to do the right thing for customers and for the team - a desire to be apart of a team where you can take ownership of your work and your team's success - the desire to grow professionally and contribute to the success and culture of the company - calm in stressful situations - personable and relatable, with the ability to connect with customers - strong oral and written communication, with a keen eye to determine whether a situation calls for more formal or colloquial language - self-starter who can work independently and think on their feet - a willingness to proactively challenge the norm, continually pushing us to deliver better service than we did the day before - speak spanish and fluent english **what you'll do**: - you will manage the foundation of the winit platform: drivers and attorneys. - you will be responsible to run key parts of our day to day operations - own customer issues efficiently and effectively, from start to finish, utilizing empathy and creative problem solving skills - develop detailed product and industry knowledge in order to help customers through their decision process and provide personalized recommendations - collaborate with other operations teams to ens...
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