[BHM-420] IT SYSTEMS SPECIALIST

**it systems specialist** **summary** wikimedia foundation is seeking an it systems specialist to co-lead our efforts in developing, integrating and managing our enterprise systems. you will play a key role in the hands-on integration and automation of these systems, while maintaining optimization and efficacy of current systems. your goal will be to improve service and support workflows by leveraging data from our systems & current state analysis, reporting and ticket trends. you will co-lead in the process improvements of key workflows (onboarding/offboarding, equipment deployment, etc.). **you are responsible for**: - leading efforts in implementing, supporting and enhancing internal specialized systems and processes such as onboarding/offboarding workflows - assist in administration, management and optimization of our erp systems (zendesk, okta, google workspace) - working closely with the sr. systems' administrator to effectively roll out new tools and updated operational processes - performing research and implementing technical solutions for internal systems and ensuring compliance with foundation objectives. - implement reporting tools to provide health and relevance of internal systems work flows - plan and perform change management and adoption of new workflows impacted by the enhancement of enterprise architecture - engage with external vendors in order to scope and perform discovery of new tools and services - cross-departmental collaborations to build effective and efficient workflows - maintaining documentation of our portfolio of systems and s...