(SMP-023) SALES REPRESENTATIVE

**job purpose** the sales representative will focus on developing and maintaining relationships with customers across the caribbean region. this role is critical to the mission of delivering seamless service, dependable supply chains, and expert product guidance. the representative will act as the primary point of contact for customers in the region, working closely with the in-house team to coordinate order processing, logistics, and reporting. **essential functions and responsibilities** **customer engagement** - proactively contact potential and existing customers, including hardware stores, construction supply businesses, and contractors, to introduce products and services. - provide tailored recommendations based on customers’ specific needs, leveraging in-depth product knowledge. **sales development** - identify and pursue new opportunities through market research, networking, and referrals. - consistently meet or exceed sales targets, including acquiring new customers per month. **order coordination** - collect accurate order details from customers and relay them to the in-house team for data entry and processing. - act as a liaison between customers and the in-house logistics team to ensure timely and precise delivery of materials. **customer relationship management** - build long-term relationships with customers by understanding their business needs and providing exceptional service. - reactivate inactive customers through targeted outreach and engagement strategies. - address customer inquiries, concerns, and feedback promptly and professiona...