Born digital, ust transforms lives through the power of technology. we walk alongside our clients and partners, embedding innovation and agility into everything they do. we help them create transformative experiences and human-centered solutions for a better world. ust is a mission-driven group of over 39,000+ practical problem solvers and creative thinkers in over 30+ countries. our entrepreneurial teams are empowered to innovate, act nimbly, and create a lasting and sustainable impact for our clients, their customers, and the communities in which we live. with us, you’ll create a boundless impact that transforms your career—and the lives of people across the world. visit us at ust.com job title: salesforce.com production support agent – est time zone about the role: we are seeking a proactive, detail-oriented salesforce.com production support agent to join our global edtech company. as a key member of our salesforce support team, you will provide tier 2 support to over 3,000 users across sales, service, marketing, and internal operational teams. you’ll play a vital role in maintaining system stability, delivering high-quality support, and contributing to a collaborative, agile development environment that empowers learners around the world. key responsibilities: · respond promptly to user-submitted cases via servicenow and user requests in slack; resolve or escalate as appropriate within sla guidelines. · perform root cause analysis for recurring issues and identify opportunities for optimization. · troubleshoot standard configuration issues (validation rules, wo...
Ust is looking for the very top talent...and we would be delighted if you were to join our family more in details, ust is a multinational company based in north america, certified as a top employer and great place to work company with over 35.000 employees all over the world and presence in more than 35 countries. we are leaders on digital technology services, and we provide large-scale technologic solutions to big companies. what are we looking for? we are looking for a senior data engineer working close to one of our main clients in financial sector. main tasks and accountabilities will be: work with stakeholders within business and technology to understand the business needs and help to design and implement optimal solutions fostering data-driven culture in the organisation lead strategic prototyping workshops to better understand objectives through quick feedback loops and collaborate effectively across global technology shared services (infosec, infrastructure, production support, etc) to productionise the successful solutions understand differences in the approach for building self-service bi (business or it managed) vs corporate bi solutions including the choice of data sources and etl approach drive reporting efficiencies by categorizing internal practices for streamlined reporting and define a vehicle for sharing with others, including trainings for power bi report designers and data modellers, as well as for power bi report consumers act as a power bi product evangelist to build awareness and understanding, be up to date with the changing technology lands...
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