MLJ-209 JR. TRAINER

Unicity international bilingual jr trainer in bogotá are you an energetic, empathetic, and organized individual with teaching skills?unicity international, a global health and wellness company, is looking for a passionate jr. trainer to join our team! as a jr. trainer, you'll be responsible for delivering client-focused training to address new hires, product updates, and recurring training needs.position details - schedule: sunday to sunday (2 days off) - operation hours: between 8:00 am to 9:00 pm (daily 8 hour shifts) - location: bogotá - office located at the north of the city (near by parque de la 93) - salary: to be discussed - contract: indefinite term - growth opportunities required skills - minimum of 2+ years of relevant experience - market knowledge - ability to address and resolve (issues, claims and/or complaints) on first contact - strong documentation skills - adherence to kpi indicators - proficiency in data analysis and interpretation - multitasking abilities - english proficiency (c1 level) job responsibilities - deliver client-focused training sessions for new hires, product updates, and recurring training needs. - provide information about products and services to customers and resolve their issues. - address and resolve complaints about products or services by clarifying the customer's issue, determining the cause, providing the best resolution, and following up as necessary with the agents. - update customer records with accurate information cascading it properly to the ops. - prepare reports on products or services by collectin...