Ultimate jet vacations **client success manager** **is responsible for onboarding new clients as well as overseeing the existing client base within the luxury travel industry.. their target goal is to encourage these agencies to continually utilize our services by emphasizing the value-add our company brings to theirs. this csm’s success will be measured based on increased booking traction of their accounts. **who are we?** ultimate jet vacations is a boutique luxury travel agency that offers discerning travelers the world's most exclusive and luxurious accommodations at 5-star hotels & resorts. our travel advisors have the knowledge and expertise to create unforgettable experiences for our clients. we pride ourselves in our ability to problem solve, our attention to detail, our need for constant collaboration, and the level of product expertise we bring to our clients is unparalleled. we do not settle for less than excellence and we believe that when you love what you do, greatness comes naturally! **responsibilities**: - onboard new clients to the business by creating a client profile within the internal database - remain in constant communication with our clients to ensure they are consistently reminded of our company offerings - determine which clients are in needed of additional support by examining their needs & requests - lead recurring account analysis meetings with each client to review booking count and total profit sold - update other members of the business development team with any requests or areas of opportunities that arise - provide client en...
Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. that's what ujv is all about. ujv is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients. we are the luxury travel advisor’s right hand. how? ujv is a team of travel experts that advises and supports luxury travel advisors worldwide. we work behind the scenes as allies of top luxury travel advisors, to offer a 5 star experience for their clients. we offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients. we offer an experience-centered service based on passion, expertise, integrity and attention to detail. we are willing to do the hard work in order to see our clients shine. we are looking for a highly organized operations coordinator to join our operations team, with a specific focus on supporting the accounting department in managing our virtual credit card (vcc) processes. this person will be responsible for ensuring a seamless workflow around vccs, from vendor onboarding to transaction reconciliation. the ideal candidate will have a strong attention to detail, excellent communication skills, and a good understanding of numbers and accounting principles. key responsibilities: vcc process management: own the end-to-end vcc process, ensuring smooth and accurate execution. oversee vendor onboarding for vcc payments, assisting them through the setup p...
Planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. that's what ujv is all about. ujv is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients. we are the luxury travel advisor’s right hand. how? ujv is a team of travel experts that advises and supports luxury travel advisors worldwide. we work behind the scenes as allies of top luxury travel advisors, to offer a 5-star experience for their clients. we offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients. we provide an experience-centered service based on passion, expertise, integrity, and attention to detail. we are committed to doing the hard work to see our clients shine. role: business development coordinator our business development department is a dynamic team responsible for bringing in new business and exceeding our current clients' expectations. the main functions of this role include assisting the team in creating memorable experiences for clients by ensuring all requests and inquiries are addressed promptly and efficiently. responsibilities: support the team with tasks needed to ensure the best client experience. respond to and distribute all requests and questions in the shared bd team email inbox. manage the team's service desk to ensure all requests are completed promptly. assist the client appreciation team with executing wow moments f...
**who are we?** ultimate jet vacations is a boutique luxury travel agency that offers discerning travelers the world's most exclusive and luxurious accommodations at 5-star hotels & resorts. our travel advisors have the knowledge and expertise to create unforgettable experiences for our clients. we pride ourselves in our ability to problem solve, our attention to detail, our need for constant collaboration, and the level of product expertise we bring to our clients is unparalleled. we do not settle for less than excellence and we believe that when you love what you do, greatness comes naturally! **you will**: - design, build, and maintain scalable full-stack solutions for our booking platform and ecommerce website. - optimize crm systems, improve pipeline and book of business management business logic. - collaborate with product, ui/ux, and qa teams to ensure seamless user experiences. - integrate and optimize third-party travel apis for reliability and performance. **this job is for you if**: - you thrive in a **fast-paced environment**, managing multiple projects and meeting deadlines. - you have **5-7 years** of experience in full-stack development, with expertise in **travel tech** (online booking engines, group travel, ecommerce). - you’re passionate about **optimizing systems** that drive business operations and enhance client satisfaction. - you have **advanced proficiency in php and laravel** (5+ years), **mysql**, and experience with **modern javascript frameworks** (react/vue.js). - you’re proficient in **both front-end and back-end development*...
We are seeking a detail-oriented and proactive operations coordinator to support our operations and product teams. in this role, you will be responsible for uploading and updating services information, including ground transportation, tours, and excursions provided by our vendor partners. your primary task will be data entry, where you will receive, process, and input service details into our system in a timely manner, following standard procedures and suggested slas. you will work closely with the product department to ensure accuracy and efficiency, while also collaborating with the operations team to ensure smooth workflow and service availability. **key responsibilities**: - process and update service details received from the product team, ensuring timely uploads into the system. - maintain high standards of accuracy while efficiently handling data entry tasks. - input and update vendor service data (e.g., transportation, tours, excursions) with a focus on accuracy and completeness. - ensure data integrity by following standard operating procedures and meeting slas. - collaborate closely with both product and operations teams to align with operational goals and improve service delivery. - perform additional tasks and responsibilities as assigned to support the needs of the team and organization. **required skills & qualifications**: - strong proficiency in english, both written and verbal. - advanced microsoft office skills, especially excel, for efficient data management. - exceptional attention to detail, with the ability to maintain accuracy while wor...
Join to apply for the client support associate - latam role at ultimate jet vacations join to apply for the client support associate - latam role at ultimate jet vacations get ai-powered advice on this job and more exclusive features. fixed working hours: wednesday - sunday 8:00am - 5:00pm est / miami time role mission do you have a passion for customer service and luxury travel? if so, then you're a great fit for our client support associate position on our reservations sales team! you will assist with client inquiries, quoting and booking travel, and ensuring client satisfaction. who are we planning and managing a 5-star vacation from scratch requires expertise, cleverness, and a genuine passion for detail. that's what ujv is all about. ujv is a service-driven team of experts that work behind the scenes, engineering luxury travel experiences for advisors globally, so they can grow their business and fully satisfy their exclusive clients. we are the luxury travel advisor’s right hand. how? ujv is a team of travel experts that advises and supports luxury travel advisors worldwide. we work behind the scenes as allies of top luxury travel advisors, to offer a 5 star experience for their clients. we offer travel advisors the knowledge and tools needed to grow their business and better serve their exclusive clients. we offer an experience-centered service based on passion, expertise, integrity and attention to detail. we are willing to do the hard work in order to see our clients shine. responsibilities fixed working hours: wednesday - su...
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