¿buscas un entorno laboral más tranquilo y gratificante?🤩 Únete a transcom, donde vivirás nuestra cultura we care, enfocada en tu bienestar y desarrollo personal.🤝 buscamos personas que tengan experiencia laboral en procesamiento de nómina, seguridad social y gestión de incapacidades. habilidades y atributos: • manejo de sistemas nomina • seguimiento a empleados por ausencias • gestión y control de incapacidades • conocimiento en liquidación de seguridad social (pila) • experiencia en procesamiento de nómina • habilidades de organización • atención al detalle • actitud de servicio • sentido de urgencia • proactividad • adaptabilidad al cambio para calificar para este puesto, deberás contar con lo siguiente: • tecnólogo o profesional • excel intermedio • disponibilidad de tiempo completo • estabilidad de conexión para el trabajo remoto • experiencia laboral en nómina mínima 1 año en un entorno netamente digital, preferiblemente en call center-bpo salario: $2.500.000 + aux. transporte $200.000 horario: lunes a viernes de 8:00am a 6:00 pm trabajo presencial contrato: indefinido....
We are seeking an experienced cx analyst to help our advisory services and applied insights team in a dynamic, multi-channel contact center environment. this role is pivotal in optimizing processes and delivering exceptional customer experiences. your responsibilities will include collecting and analyzing customer feedback, identifying areas for improvement, and developing actionable insights to enhance overall customer satisfaction. you will collaborate closely with cross-functional teams to implement customer-centric solutions and ensure that the voice of the customer is integrated into all aspects of our business strategy. by leveraging your analytical skills and passion for customer service, you will contribute directly to creating effortless and enjoyable experiences that foster loyalty and drive business success. key responsibilities: dive deep into customer data from various sources. this may include customer interactions, feedback surveys, transactional data, website analytics, social media engagement, and operational performance metrics. utilize your analytical skills to identify trends, patterns, and anomalies that reveal opportunities for improvement across the customer journey and actions that our internal operations team can take to improve overall performance. develop a deep understanding of our customers' needs, behaviors, and preferences to uncover actionable insights. proactively analyze data to pinpoint specific areas where we can enhance customer satisfaction, increase loyalty, and drive advocacy. go beyond surface-level observations to identify the ro...
We are seeking an experienced workforce scheduler coach to help our workforce management (wfm) team in a dynamic, multi-channel contact center environment. this role is pivotal in optimizing scheduling, managing queues, and ensuring performance efficiency across global operations. the ideal candidate will have a proven track record in real-time management, forecasting, and scheduling, coupled with strong communication abilities. you will play a key role in meeting service level agreements, collaborating across departments, and using wfm tools to achieve operational excellence. key responsibilities: create, maintain, process and administrate grids for scheduling. oversee forecasting, scheduling, and real-time management for multiple campaigns. develop and execute wfm processes aligned with business needs. conduct regular audits and compliance checks for service quality. collaborate with operations and it to optimize staffing needs and minimize costs. analyze performance trends and recommend improvements. required qualifications: bachelor’s degree in business or a related field. 1 or 2+ years of workforce scheduler experience in a contact center environment. expertise in wfm tools (ewfm-aspect, nice iex, verint, genesis). advanced proficiency in excel and microsoft office. strong analytical and communication skills. experience supporting both brick-and-mortar and remote contact center setups. ready to take the lead in workforce optimization? apply now!...
Reclutador bilingue con experiencia en bpo estamos buscando reclutadores apasionados y experimentados para unirse a nuestro equipo en crecimiento. nos dedicamos a brindar soluciones y servicios innovadores y buscamos profesionales que compartan nuestros valores y visión. 💡 responsabilidades:: identificar, evaluar y atraer talentos que coincidan con los perfiles requeridos. desarrollar y mantener relaciones con candidatos y fuentes de reclutamiento. encontrar directa e indirectamente candidatos calificados. garantizar una experiencia positiva y sin inconvenientes para los candidatos. requisitos: experiencia comprobada en reclutamiento y selección en bpo. alto nivel de inglés (b2 requerido) excelentes habilidades interpersonales y de comunicación. capacidad para trabajar en equipo y bajo presión. habilidades de planificación y organización sólidas. pensamiento crítico y toma de decisiones efectivas. condiciones: 🌟contrato a término fijo por tres meses! 🌟salario muy competitivo 🌟de lunes a viernes la mayor parte del tiempo 🌟trabajo híbrido con beneficios de wework en el sitio (admite mascotas; café y té ilimitados; sala de juegos) 🌟Únete a un equipo de adquisición de talento muy comprometido si estás buscando un desafío emocionante en una empresa en crecimiento y puedes demostrar tus habilidades en las áreas mencionadas, estamos ansiosos por recibir tu solicitud. Únete a nosotros y ayuda a construir un equipo que impulse el éxito de tww sas. nota: no se aceptarán solicitudes después de la fecha límite especificada en la descripción completa del trabaj...
Job description summary the real time analyst is responsible for managing the intraday performance of one program or line of business within a call center environment. this position will utilize monitoring systems to ensure appropriate staffing levels and agent availability to meet client expectations and concentrix scheduling standards. essential functions/core responsibilities distributes accurate and timely agent schedules. inputs intraday corrections and exceptions into systems for agent time off and absences. monitors inbound volume for unusual activity to ensure staffing needs are met. recognize abnormal scheduling issues and escalate as necessary. initiates and coordinates trouble tickets and escalate issues as required. prepares standard and ad hoc reports for agent availability effectiveness. monitors and resolves agent availability concerns via face-to-face communications, phones, and messaging applications with agent(s) and command center. candidate profile experience of 6+ months as an rta, gtr, or mission controller in campaigns with telephone systems such as avaya, go contact, or similar. english 85% + level bachelor's degree in related field from a four-year college or university with less than one year of relevant experience preferred. advance in excel and other microsoft office is a must. proficient in resource scheduling/ intraday management applications preferred. work well under pressure and follow through on items to completion. strong communications skills. both written and verbal. ability to lead team in multi-tasking, prioritization, and meeting ti...
Únete a nuestro equipo de lujo! 🌟 contrataciÓn inmediata!!! oferta de empleo: especialista en atención al cliente y ventas 💼 sector: servicios al cliente, ventas y servicios de valor agregado para una marca de lujo en la industria de la moda. 👗✨ 🤑 ¡ofrecemos! 💰 sueldo base: $2.800.000 🍽️ bono de alimentación: $230.000 🚗 bono de transporte: $200.000 📈 bono de desempeño: hasta el 15% 🎉 bono de bienvenida: $2.000.000 (¡aplica con condiciones!) 🏢 modalidad: presencial - carrera 19 #100-45, edificio wework ⏰ horario: 42 horas/semana, 2 días libres ➡️ entrenamiento: 4 semanas (pregunta por el entrenamiento diurno y nocturno, según tu preferencia) 🕗 24/7 requisitos: vivir en bogotá 🏠 título de bachillerato 📄 inglés avanzado 🌍 disponibilidad total (24/7) experiencia en atención al cliente 💬 tus responsabilidades: brindar un servicio excepcional a nuestros clientes ofrecer nuevos productos de la marca en cada llamada cumplir con el objetivo mínimo en ventas asegurar que nuestros clientes tengan una experiencia única y memorable 💎 ¡si eres apasionado por el servicio al cliente, te encanta las ventas y quieres crecer con una marca de lujo, esta es tu oportunidad! 🚀...
Assignment summary the it engineer is responsible for maintaining the smooth functioning of the it structure (programmes, computers, peripheral devices, communication equipment, local networks, etc.) operating under its charge, guaranteeing and controlling the correct functioning of the systems and providing support to the user of each computer or operating system. description of role and objectives: the it service delivery engineer will support both onsite and wah activities related to the clients we support there which requires a high level of organization, time management, and attention to detail to ensure the highest level of it service delivery. the it service delivery engineer will work as part of the it workplace & site enablement team, covering various duties including but not limited to the below, working towards set objectives in a timely and quality manner. responsibilities: general: ● provides administration and maintenance of it hardware and software in production in conjunction with cluster and central it service delivery team. ● provides additional support for all applications and technologies that are site, or country specific in conjunction with the central it service delivery & development teams. ● executes deployment of it solutions in their region according to specifications and procedures from global it service delivery and it architects. ● coordinate, together with global it service delivery, to ensure compliance with the organization's it standards, policies; ensure the application of hardware and software security standards and procedures in acco...
Reclutador bilingue con experiencia en bpo estamos buscando reclutadores apasionados y experimentados para unirse a nuestro equipo en crecimiento. nos dedicamos a brindar soluciones y servicios innovadores y buscamos profesionales que compartan nuestros valores y visión. 💡 responsabilidades:: identificar, evaluar y atraer talentos que coincidan con los perfiles requeridos. desarrollar y mantener relaciones con candidatos y fuentes de reclutamiento. encontrar directa e indirectamente candidatos calificados. garantizar una experiencia positiva y sin inconvenientes para los candidatos. requisitos: experiencia comprobada en reclutamiento y selección en bpo. alto nivel de inglés excelentes habilidades interpersonales y de comunicación. capacidad para trabajar en equipo y bajo presión. habilidades de planificación y organización sólidas. pensamiento crítico y toma de decisiones efectivas. condiciones: 🌟contrato a término fijo por tres meses! 🌟salario muy competitivo 🌟de lunes a viernes la mayor parte del tiempo 🌟trabajo híbrido con beneficios de wework en el sitio (admite mascotas; café y té ilimitados; sala de juegos) 🌟Únete a un equipo de adquisición de talento muy comprometido si estás buscando un desafío emocionante en una empresa en crecimiento y puedes demostrar tus habilidades en las áreas mencionadas, estamos ansiosos por recibir tu solicitud. Únete a nosotros y ayuda a construir un equipo que impulse el éxito de tww sas. nota: no se aceptarán solicitudes después de la fecha límite especificada en la descripción completa del trabajo....
Assignment summary the it engineer is responsible for maintaining the smooth functioning of the it structure (programmes, computers, peripheral devices, communication equipment, local networks, etc.) operating under its charge, guaranteeing and controlling the correct functioning of the systems and providing support to the user of each computer or operating system. description of role and objectives: the it service delivery engineer will support both onsite and wah activities related to the clients we support there which requires a high level of organization, time management, and attention to detail to ensure the highest level of it service delivery. the it service delivery engineer will work as part of the it workplace & site enablement team, covering various duties including but not limited to the below, working towards set objectives in a timely and quality manner. responsibilities: general: ● provides administration and maintenance of it hardware and software in production in conjunction with cluster and central it service delivery team. ● provides additional support for all applications and technologies that are site, or country specific in conjunction with the central it service delivery & development teams. ● executes deployment of it solutions in their region according to specifications and procedures from global it service delivery and it architects. ● coordinate, together with global it service delivery, to ensure compliance with the organization's it standards, policies; ensure the application of hardware and software security standards and procedures in acco...
¡hola! en transcom colombia buscamos estudiantes de ingenieria industrial, psicología o administración de empresas en busqueda de su practica profesional. nuevos talentos que puedan desarrollarse de manera óptima en un ámbito profesional de cara a un futuro de inmensas oportunidades. ¡anímate y sé parte de esta increíble oportunidad! *importante: si ya es egresado no podra ser tenido en cuenta para esta vacante. responsabilidades principales: búsqueda y atracción de talento: ● identificar y aprovechar diversas fuentes de reclutamiento, como portales de empleo, redes sociales, instituciones educativas, asociaciones comerciales, organizaciones comunitarias y referencias internas. ● implementar estrategias de búsqueda activa para atraer candidatos calificados. análisis de perfiles y requerimientos: ● comprender en profundidad las especificaciones del puesto, incluyendo experiencia, habilidades técnicas y competencias conductuales necesarias para el éxito en cada rol. ● colaborar con el equipo de reclutamiento para asegurar que los candidatos cumplan con los requisitos establecidos. gestión del proceso de preselección: ● contactar a los candidatos a través de diversos medios (correo electrónico, llamadas, redes sociales, entre otros). ● verificar la información inicial de los candidatos, incluyendo disponibilidad, expectativas y nivel de ajuste al perfil requerido. ● aplicar pruebas o evaluaciones iniciales según los criterios establecidos por la empresa. apoyo en la verificación de antecedentes: ● realizar validaciones iniciales de antecedentes laborales, académicos y referenc...
Únete a nuestro equipo de lujo! 🌟 oferta de empleo: especialista en atención al cliente y ventas 💼 sector: servicios al cliente, ventas y servicios de valor agregado para una marca de lujo en la industria de la moda. 👗✨ 🤑 ¡ofrecemos! 💰 sueldo base: $2.800.000 🍽️ bono de alimentación: $230.000 🚗 bono de transporte: $200.000 📈 bono de desempeño: hasta el 15% 🎉 bono de bienvenida: $2.000.000 (¡aplica con condiciones!) 🏢 modalidad: presencial - carrera 19 #100-45, edificio wework ⏰ horario: 42 horas/semana, 2 días libres ➡️ entrenamiento: 4 semanas (pregunta por el entrenamiento diurno y nocturno, según tu preferencia) 🕗 24/7 requisitos: vivir en bogotá 🏠 título de bachillerato 📄 inglés avanzado 🌍 disponibilidad total (24/7) experiencia en atención al cliente 💬 tus responsabilidades: brindar un servicio excepcional a nuestros clientes ofrecer nuevos productos de la marca en cada llamada cumplir con el objetivo mínimo en ventas asegurar que nuestros clientes tengan una experiencia única y memorable 💎 ¡si eres apasionado por el servicio al cliente, te encanta las ventas y quieres crecer con una marca de lujo, esta es tu oportunidad! 🚀...
Job opportunity: customer service specialist – health care campaign join transcom's health care campaign and provide exceptional service while making a meaningful impact on patients' lives. position details: role: customer service specialist work model: on-site training schedule: 8:00 am – 5:00 pm, monday to friday (2 weeks) operational hours: 7:00 am – 9:00 pm, sunday to friday (saturdays off) work hours: 42 hours per week compensation & benefits: base salary: $2,400,000 food allowance: $130,000 transportation bonus: $162,000 performance bonus: 10% responsibilities: interact in english over the phone with third parties to schedule appointments, gather information, and follow up. provide customer service, resolve inquiries, and document interactions. schedule transportation for patients (basic numerical skills and map usage required). guide customers through processes when necessary. requirements: at least 6 months of experience in the bpo industry. health care experience is desirable but not required. apply now to start a rewarding career in the health care sector with transcom!...
Job opportunity: customer service specialist – health care campaign join transcom's health care campaign and provide exceptional service while making a meaningful impact on patients' lives. position details: role: customer service specialist work model: on-site training schedule: 8:00 am – 5:00 pm, monday to friday (2 weeks) operational hours: 7:00 am – 9:00 pm, sunday to friday (saturdays off) work hours: 42 hours per week compensation & benefits: base salary: $2,400,000 food allowance: $130,000 transportation bonus: $162,000 performance bonus: 10% responsibilities: interact in english over the phone with third parties to schedule appointments, gather information, and follow up. provide customer service, resolve inquiries, and document interactions. schedule transportation for patients (basic numerical skills and map usage required). guide customers through processes when necessary. requirements: at least 6 months of experience in the bpo industry. health care experience is desirable but not required. apply now to start a rewarding career in the health care sector with transcom!...
Job opportunity: customer service specialist – health care campaign join transcom's health care campaign and provide exceptional service while making a meaningful impact on patients' lives. position details: role: customer service specialist work model: on-site training schedule: 8:00 am – 5:00 pm, monday to friday (2 weeks) operational hours: 7:00 am – 9:00 pm, sunday to friday (saturdays off) work hours: 42 hours per week compensation & benefits: base salary: $2,400,000 food allowance: $130,000 transportation bonus: $162,000 performance bonus: 10% responsibilities: interact in english over the phone with third parties to schedule appointments, gather information, and follow up. provide customer service, resolve inquiries, and document interactions. schedule transportation for patients (basic numerical skills and map usage required). guide customers through processes when necessary. requirements: at least 6 months of experience in the bpo industry. health care experience is desirable but not required. apply now to start a rewarding career in the health care sector with transcom!...
Job opportunity: customer service specialist – health care campaign join oda’s health care campaign and provide exceptional service while making a meaningful impact on patients' lives. position details: role: customer service specialist work model: on-site (presencial) training schedule: 8:00 am – 5:00 pm, monday to friday (2 weeks) operational hours: 7:00 am – 9:00 pm, sunday to friday (saturdays off) work hours: 42 hours per week compensation & benefits: base salary: $2,400,000 food allowance: $130,000 transportation bonus: $162,000 performance bonus: 10% responsibilities: interact in english over the phone with third parties to schedule appointments, gather information, and follow up. provide customer service, resolve inquiries, and document interactions. schedule transportation for patients (basic numerical skills and map usage required). guide customers through processes when necessary. requirements: at least 6 months of experience in the bpo industry. health care experience is desirable but not required. apply now to start a rewarding career in the health care sector with transcom!...
Cree una alerta de empleo y reciba nuevas ofertas que se adaptan a su perfil desde más de 2550 sitios web de empleo