About toolbox toolbox is a technology company founded in 2013. our vision is to become the fastest technology solutions provider across industries and our mission is to “act as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technology”. we deliver speed. our current successes are in the online tv industry. we provide a wide range of products covering user authentication & authorization services, content aggregation & distribution and app development for end users, aimed to content providers and multiple services operators. we are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. our products are used by hundreds of content providers and service operators in the five continents: warner media, nbc universal, sony, atresmedia, paramount, directv among them. 90% of internet traffic related to online tv in latin america goes through toolbox. what challenges await you? - primary client contact: serve as the main point of contact for clients, demonstrating a customer-oriented approach. report status updates and collaborate on all requirements, incidents, or situations that may arise. - incident resolution: assess, categorize, and prioritize incidents to determine their criticality. manage and resolve incidents promptly to minimize client impact while maintaining high communication standards and ensuring alignment with service level agreements (slas). - communication and coordina...
About toolbox toolbox is a technology company founded in 2013. our vision is to become the fastest technology solutions provider across industries and our mission is to “act as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technology”. we deliver speed. our current successes are in the online tv industry. we provide a wide range of products covering user authentication & authorization services, content aggregation & distribution and app development for end users, aimed to content providers and multiple services operators. we are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. our products are used by hundreds of content providers and service operators in the five continents: warner media, nbc universal, sony, atresmedia, paramount, directv among them. 90% of internet traffic related to online tv in latin america goes through toolbox. what challenges await you? - act as the primary point of contact for clients, demonstrating a customer-oriented approach, reporting status, and collaborating with clients on all requirements, incidents, or situations that may arise. - provide consultation and expertise for customers through the functional and technical setup process of new integrations with their systems. - oversee integrations projects guaranteeing best practices are followed to launch on an agreed upon timeline. - management of integrations documents and resources for clien...
About toolbox toolbox is a technology company founded in 2013. our vision is to become the fastest technology solutions provider across industries and our mission is to “act as the key business partner across industries by enabling the generation of new profitable business through the use of our unique know how to develop technology”. we deliver speed. our current successes are in the online tv industry. we provide a wide range of products covering user authentication & authorization services, content aggregation & distribution and app development for end users, aimed to content providers and multiple services operators. we are a product company, our goal is to guide and accompany market development, building solutions which can be leveraged by as many clients as possible. our products are used by hundreds of content providers and service operators in the five continents: warner media, nbc universal, sony, atresmedia, paramount, directv among them. 90% of internet traffic related to online tv in latin america goes through toolbox. what challenges await you? - primary client contact: serve as the main point of contact for clients, demonstrating a customer-oriented approach. report status updates and collaborate on all requirements, incidents, or situations that may arise. - incident resolution: assess, categorize, and prioritize incidents to determine their criticality. manage and resolve incidents promptly to minimize client impact while maintaining high communication standards and ensuring alignment with service level agreements (slas). - communication and coordina...
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