(RW892) | ADMINISTRATIVE ASSISTANT / CONSUMER SERVICE

**job title: administrative assistant / consumer service representative** **location: dublin, ireland (remote)** **job type: full-time** **job summary**: **responsibilities**: **customer service** ensure a high level of customer satisfaction through effective communication and problem resolution. **administrative support** assist with general administrative tasks, including data entry, document preparation, and scheduling. maintain organized and efficient office systems. **crm management** utilize crm software to manage customer interactions, track communications, and update customer profiles. generate reports from crm to analyze customer trends and preferences. **platform management** manage listings and customer interactions on platforms such as airbnb and hostfy. monitor bookings, reservations, and coordinate check-ins and check-outs. **bilingual communication** communicate fluently in both english and spanish, both written and spoken. documentation and record keeping: maintain accurate and up-to-date records of customer interactions, transactions, and inquiries. document important client communications and feedback. **problem resolution** address and resolve customer complaints or concerns promptly and professionally. collaborate with relevant departments to ensure effective solutions. **collaboration** work closely with team members to coordinate administrative tasks and improve customer service processes. attend meetings and provide input on customer service strategies. **qualifications** fluency in both english and...