Work schedule: 8:00 am - 5:00 pm est, monday-fridaywork set up: remotetype of contract: full timejob summary: the customer success manager (csm) will be responsible for serving as the primary point of contact for customers, ensuring they achieve their desired outcomes and maximize the value of the products or services offered. the csm will build long-term, trusted relationships with customers by understanding their needs, delivering tailored solutions, and driving adoption and satisfaction. this role combines account management, support, and strategic consulting to ensure customer success and retention.what does a day in the life of a customer success manager look like?assist new customers in effectively onboarding and provide training to their staff on how to use client tools and technologyensure that clients achieve their objectives by guiding them through the customer journey processprovide valuable insights to customers by pulling reports, analyzing data, and helping them understand the significance and impact of this data on their objectivesdevelop and nurture customers into advocates who are enthusiastic about our products.conduct annual reviews and manage account renewalsbe a primary point of contact for clients throughout the customer lifecycle, developing relationships with key stakeholders and maintaining a focus on driving business value from onboarding through renewalassist new customers in effectively onboarding and providing training to the customer on the platform and establish clear client retention goals with each customerpromote customer satisfaction and l...
From enabling companies to flourish, to helping careers bloom. supportninja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo. we change the game by prioritizing fun in our workplace. by joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. the content moderator is responsible for reviewing and moderating user-generated content to ensure that it meets the organization's standards and guidelines. the position will use a variety of tools and processes to identify and remove content that is inappropriate, harmful, or violates the platform's terms of use. what does a day in the life of a content moderator look like? review and moderate user-generated content, including text, images, and other web-based content according to the organization’s policies and guidelines. use content moderation tools and processes to identify and remove inappropriate, harmful, or violating content. escalate complex or sensitive issues to more senior content moderators or leadership. adhere to company policies and procedures. meet or exceed performance targets for related kpis. continuously improve knowledge of products, services, and processes by participating in training programs and continuous learning modules. collaborate with other departments as needed. maintain a positive, empath...
From enabling companies to flourish, to helping careers bloom. supportninja was founded in 2015 to help companies solve for scale and connect them with a wider world of talent. our vision is to show the world a better way to outsource by developing the best people, implementing cutting-edge technology, and challenging the status quo. we change the game by prioritizing fun in our workplace. by joining our team, you’ll have the opportunity to provide world-class service to our customers through various channels while also working in our fun-forward culture. what does a day in the life of an implementation specialist look like? manage multiple implementation projects simultaneously, ensuring they are delivered on time and within scope. conduct discovery/requirements gathering sessions, providing and maintaining the resulting design documentation throughout the implementation. conduct gap analysis of existing client systems and programs; identifying any key challenges and defining solutions so our clients have a smooth transition to products and services. provide solution analysis and configuration plans, aligning client specific requirements with project scope, providing exceptional client and value-added service. configure the application in accordance with business requirements and processes defined. lead executive stakeholder meetings, both internally and client-side. consult with clients on how to best manage change within their organization. provide feedback to the product, development, cs and sales team on industry trends. work with the project manager to update clients ...
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