IT SERVICE DESK TECHNICIAN L3

Get ai-powered advice on this job and more exclusive features. this is a fully remote, full-time position which will be supporting users in the utc – 8 time zone. please only apply if you can commit to working utc – 8 business hours each day. strong english verbal and written communication are required , c1/c2 level, as you will be working with english customers and coworkers. to be considered for this role, you must apply with an english resume/cv . preferred candidates will be bilingual in english and spanish. company: founded in 1982, sms datacenter is a growing it managed service provider for colocation, cloud, networking, security, service desk, it consulting, and other managed services. we are a team of engineers and techs who tackle new projects, challenges, and issues every day, designing, supporting, and troubleshooting users’ infrastructures so they can focus on their businesses. if you enjoy busy days of working with fellow it professionals to solve problems and create long-term solutions, then apply to join the team! position: do you love solving problems? do you get excited from being challenged by different issues and environments each day? are you looking to bring your extensive experience and great attitude to a growing company, where your ideas can have an impact? as an l3 senior service desk technician , you will provide final level support for device and user issues related to desktops, systems, and networking, escalating to specialized engineering teams for site-wide or configuration issues when necessary. priority will be given to candidates able to wor...