Job opportunity: outbound dialer specialist joinskycom bpo as an outbound dialer specialist and leverage yourexperience with genesys cloud dialer to optimize contact strategiesand improve campaign performance. responsibilities include: -managing and configuring outbound dialing campaigns - implementingeffective dialing strategies and call pacing - analyzing kpis andcampaign metrics to improve outcomes - ensuring compliance withcall center quality standards qualifications: - hands-on experiencewith outbound dialing campaigns - strong understanding of dialingstrategies and analytics - data-driven mindset for tracking andanalyzing performance metrics - results-oriented and a team player - knowledge of compliance standards and quality controls preferredattributes: - results-oriented mindset - ability to thrive infast-paced environments if you're ready to contribute to a dynamicteam, apply now! additional details - seniority level: entry level - employment type: contract - job function: business developmentand sales - industries: outsourcing and offshoring consulting#j-18808-ljbffr analyst...
Job opportunity: outbound dialer specialist joinskycom bpo as an outbound dialer specialist and leverage yourexperience with genesys cloud dialer to optimize contact strategiesand improve campaign performance. responsibilities include: -managing and configuring outbound dialing campaigns - implementingeffective dialing strategies and call pacing - analyzing kpis andcampaign metrics to improve outcomes - ensuring compliance withcall center quality standards qualifications: - hands-on experiencewith outbound dialing campaigns - strong understanding of dialingstrategies and analytics - data-driven mindset for tracking andanalyzing performance metrics - results-oriented and a team player- knowledge of compliance standards and quality controls preferredattributes: - results-oriented mindset - ability to thrive infast-paced environments if you're ready to contribute to a dynamicteam, apply now! additional details - seniority level: entry level- employment type: contract - job function: business developmentand sales - industries: outsourcing and offshoring consulting#j-18808-ljbffr...
Human resources generalist at skycom bpo | talent acquisition | school psychology | quarterback colombia national team account manager salary: 5,000,000 cop + 1,000,000 cop monthly performance bonus benefits: discounts with opticians, odontology and psychology, psychological counseling services, referral plan, and comfama benefits. we are looking for a talented account manager to join our team! if you are a relationship builder with a strategic mindset and a passion for client satisfaction, this is your opportunity. the ideal candidate will be able to identify the needs of current customers and help them succeed by developing effective communication with clients and internal teams to address and mitigate issues. lead, mentor, and develop a team of supervisors, qas, and trainers for a telecommunications account, focusing on retention, sales, and customer service, ensuring performance and customer satisfaction targets are exceeded. oversee daily operations, monitor kpis, and implement data-driven strategies to improve team efficiency. build and maintain strong relationships with clients to ensure satisfaction and foster long-term partnerships. identify opportunities for upselling and cross-selling to promote business growth. develop and execute strategic plans tailored to each client to meet their needs and objectives. act as the primary contact, addressing client concerns and resolving issues efficiently. collaborate with internal teams (sales, operations, marketing, finance) to ensure seamless service delivery. track key account metrics and provide...
Job opportunity: outbound dialer specialist join skycom bpo as an outbound dialer specialist and leverage your experience with genesys cloud dialer to optimize contact strategies and improve campaign performance. responsibilities include: managing and configuring outbound dialing campaigns implementing effective dialing strategies and call pacing analyzing kpis and campaign metrics to improve outcomes ensuring compliance with call center quality standards qualifications: hands-on experience with outbound dialing campaigns strong understanding of dialing strategies and analytics data-driven mindset for tracking and analyzing performance metrics results-oriented and a team player knowledge of compliance standards and quality controls preferred attributes: results-oriented mindset ability to thrive in fast-paced environments if you're ready to contribute to a dynamic team, apply now! additional details seniority level: entry level employment type: contract job function: business development and sales industries: outsourcing and offshoring consulting #j-18808-ljbffr...
En skycom bpo. , buscamos un profesional apasionado por la tecnología y el soporte técnico para unirse a nuestro equipo en medellín . si tienes experiencia en ti y quieres desarrollar tu carrera en un entorno dinámico, ¡esta oportunidad es para ti! requisitos: técnico, tecnólogo o estudiante de ingeniería en sistemas, redes, soporte técnico o áreas afines. 2 años de experiencia en soporte técnico (preferiblemente en call center). conocimientos en mantenimiento de computadoras, redes, servidores windows y linux. conocimientos básicos de asterisk (deseable). responsabilidades: diagnosticar y resolver problemas de hardware, software y redes. mantenimiento preventivo y correctivo de equipos y servidores. instalación y monitoreo de redes y cableado estructurado. gestión de servidores windows y linux. registro y actualización de incidencias para mejorar procesos. si cumples con el perfil y quieres ser parte de nuestro equipo, ¡postúlate ahora! #j-18808-ljbffr...
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