(V-997) - TECHNICAL SUPPORT ENGINEER II

**transform the way the world runs networks** **the opportunity** as a member of our technical support team you’ll provide post-sales support to customers and sales engineers located throughout the globe. sandvine provides a 24x7x365 service in order to cover the high availability requirements of our products. you’ll use your excellent troubleshooting and investigative skills to resolve technical issues for customers, and to communicate the features and benefits of sandvine solutions. **the job** - provide post-sales support to customers and sales engineers located throughout the globe - troubleshoot and investigate technical issues for customers - communicate the features and benefits of sandvine solutions - manage customer issues, defect entry, tracking, and escalation - provide backup support for remote sales engineers, including preparing technical customer presentations - work with service providers’ to evangelize, architect, implement, and support sandvine solutions in their networks - at early levels complete product certifications and identify product specialization to senior levels having in-depth customer deployment knowledge and delivering technical enablement sessions. **what skills you bring** - degree or diploma from a technical institute - minimum of 2+ years’ experience in a technical role at level 2 role; 5-8 yrs experience at more senior levels. - hands-on unix experience (bsd/linux/solaris); at senior levels have expert knowledge of customer specific supported systems. - hands-on experience with the installation, configuration, and/or o...