HEAD OF CUSTOMER SUCCESS

Head of customer success (bilingual – english & spanish) location: remote | industry: logistics & supply chain | function: leadership are you ready to redefine customer experience in the logistics industry? we’re looking for a bilingual (english & spanish) leader with a passion for operational excellence and customer impact to build and scale our global customer success function from the ground up. about the role: as head of customer success, you won’t just lead a team—you’ll design the entire customer success ecosystem for a high-growth logistics company. from onboarding to renewal, you’ll ensure every client sees measurable value, streamlined operations, and an experience that earns long-term trust. you’ll work closely with commercial, operations, and product teams to align customer goals with supply chain solutions that drive results at scale. key responsibilities: architect the customer success function—define vision, structure, processes, and success metrics. build and lead a high-performing global team focused on retention, and expansion. develop industry-specific playbooks tailored to logistics/supply chain complexity. drive operational visibility and continuous improvement using data-driven strategies. act as the voice of the customer, partnering cross-functionally to resolve friction points and unlock value. foster deep relationships with clients—becoming a trusted partner in their logistics journey. required qualifications: 5+ years of experience in customer success, account management, or project management. 5+ years in a leadership role with strategic and operat...