LJP-163 | APPLICATIONS ENGINEER

**applications engineer** this is an opportunity to support a fast-moving saas company in the insurance industry. this is an opportunity, through pan american solutions, a great place to get started in your support of us-based it companies. we are a close team of professionals spread all over colombia and delivering support on various projects throughout the united states. we offer the opportunity to join our team as a full-time employee with benefits or as an independent contractor. what you'll be doing: - working in production support and associated tasks like monitoring of the individual queues, ticket updates as per sla, working with stakeholders to take the tickets forward and provide effective resolution - maintaining and providing production support for the existing systems as needed - engaging with various stakeholders to provide updates for tickets - guide developers on issues related to the design, development, and deployment of mission-critical information and software systems; review work of development teams - building and maintaining a document repository with global partners - ability to work as part of a cross-cultural team including flexibility to support multiple locations when necessary - excellent interpersonal skills in areas such as teamwork, facilitation, and negotiation, and able to work independently or as part of a team - provide on-call production support what we're looking for: - experience debugging oracle pl/sql and writing advanced-level queries, specifically in oracle pl/sql - knowledge in kotlin or java is a plus - work in...