PRINCIPAL SOFTWARE MAINTENANCE ENGINEER

Principal software maintenance engineer page is loadedprincipal software maintenance engineerapply remote type remote locations remote colombia time type full time posted on posted 4 days ago job requisition id r-045676the red hat telecom, media and entertainment group is seeking a cloud support engineer with a strong background in platform as a service (paas) technologies to join our level-3 remote technical support team for nokia cloud band infrastructure software (cbis)and nokia container services (ncs). technical support level-3 (care l3) team is customer facing support organization. we provide high quality technical support to red hat customers around the globe across all red hat product lines.in this role you will be challenged in providing high-level technical support to telecom operators to help maximize up-time. also, critical to this role is the need for an acute understanding of the impact of mission critical activities in cloud.our technical support level-3 (care l3) team is dedicated to resolving issues quickly and efficiently. in this role, you will collaborate with our customer’s level-2 technical support teams to troubleshoot complex and challenging issues. you are expected to join troubleshooting or technical discussions sessions with level-2 of cbis / ncs and end customers to address technical topics. in this role you are expected to work closely with application teams to address multi product issues.this position is a great opportunity to join one of the fastest growing enterprise software and services companies and the leader in open-source software.what...