Job description - cloud network operations engineer (240000ac)the cloud netops engineer will join the radware cloud division, working closely with the radware field organization in defining customer solutions and providing services to internal cloud teams. in addition, the position requires a deep understanding of customer needs and cloud requirements, maintaining cloud and service stability and troubleshooting complex issues.responsibilities:deploy solutions cloud wide that were handed off from the architecture team.prepare sows including detailed deliverables and project planning.troubleshoot, debug, and resolve escalated issues.maintain the network's integrity including implementing new systems, troubleshooting and repairing network issues, as well as developing, applying and enforcing best practices and policies.design, install and maintain new network solutions.requirements:at least 5+ years of industry-relevant work experience.expert-level knowledge and hands-on experience with the following:deep knowledge of juniper routers and switches.l2/l3 switching/routing, dynamic routing protocols – bgp (must).security products (waf, fw, vpn, siem).ability to troubleshoot, recreate and resolve complex problems in a timely manner.good experience with virtualization technologies in private and public cloud environments.ability to translate architectural requirements to actionable tasks.ability to deploy, manage, and operate scalable, highly available, and fault-tolerant systems.excellent organizational skills, attention to detail, and ability to manage multiple tasks, escalations...
Job description - cloud operations engineer - colombia (25000009) as a cloud operation engineer, you’ll be a key member in managing our cloud operations, mainly focusing on production cloud, platforms, monitoring, and automation. in this role, you will be part of the cloudops engineers, managing the development and progress of radware’s cloud, and ensuring the performance, reliability, and scalability as radware’s customer base continues to grow. responsibilities: - develop and implement operation automation using tools and scripting capabilities. - monitor and optimize radware cloud. - work closely with other departments such as r&d;, product, and other operations teams to ensure smooth operation and integration of cloud features and services, also proactively communicate progress and blockers. - identify and implement new technologies and solutions to improve efficiency, reliability, and scalability. - create and maintain documentation for cloud operations and processes. qualifications: - 2+ years of experience in cloud operations. - proven experience working in large-scale cloud production, providing mission-critical services to large enterprise customers. - expert knowledge of application-level services, cdns, and waf protection services. - expert knowledge and experience with wireshark and packet analysis. - good l7 understanding – experience with load balancers (alteon/f5/a10) & reverse proxies (nginx/haproxy), l7 protocols - mainly http/s, dns. - knowledge of scripting, automation methods, and orchestration technologies. - linux - 3+ years of hand...
Job description - cloud operations engineer - colombia (25000009)as a cloud operation engineer, you’ll be a key member in managing our cloud operations, mainly focusing on production cloud, platforms, monitoring, and automation. in this role, you will be part of the cloudops engineers, managing the development and progress of radware’s cloud, and ensuring the performance, reliability, and scalability as radware’s customer base continues to grow.responsibilities:develop and implement operation automation using tools and scripting capabilities.monitor and optimize radware cloud.work closely with other departments such as r&d, product, and other operations teams to ensure smooth operation and integration of cloud features and services, also proactively communicate progress and blockers.identify and implement new technologies and solutions to improve efficiency, reliability, and scalability.create and maintain documentation for cloud operations and processes.qualifications:2+ years of experience in cloud operations.proven experience working in large-scale cloud production, providing mission-critical services to large enterprise customers.expert knowledge of application-level services, cdns, and waf protection services.expert knowledge and experience with wireshark and packet analysis.good l7 understanding – experience with load balancers (alteon/f5/a10) & reverse proxies (nginx/haproxy), l7 protocols - mainly http/s, dns.knowledge of scripting, automation methods, and orchestration technologies.linux - 3+ years of hands-on experience and strong knowledge in configuration, troub...
Job description - customer success manager (2500003m)radware, a leading provider of best-in-class cloud-based security solutions, helping mssps, service providers, and enterprises offer and gain the highest possible level of security, is looking for a customer success manager.the customer success manager will manage all aspects of the post-sales relationship, ensuring that customers realize business value through the onboarding and adoption of radware cloud services. in addition to ensuring customer health, contact with customers will include scheduled service reviews. as a csm, you are responsible for managing a portfolio of customer accounts. you need to build a strong relationship with your customers and ensure regular engagement.engagement framework:once handed over, you will deliver an introductory meeting with the customer and internal stakeholders to determine onboarding milestones and a high-level plan.ensure customer rolls out quickly and help by mitigating any challenges that come along to delay or stop deployment using internal resources.reviews with scorecards linked to the customer's business objectives.coordinate internal resources to ensure customers’ business needs are met.support local teams’ sessions with the customer during incidents.follow up and log interactions with your customers.plan and execute upsell and cross-sell activities.requirements:fluent written and verbal communication in englishexperience as a csm or a project managernetworking and security background - a plusexperience in upsell/cross-sell activitiesexperience working with customers dire...
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