Security operations center (soc) team lead - (24000038) **responsibilities**: - serve as a senior technical focal point, technical escalation lead for a soc, and liaise with other teams within the radware cloud organization to provide a world-class service. - manage, mentor, lead, and coach security analysts, supporting customers across the globe defending against threats and attacks. - provide risk assessment for incidents and impact. - draft official security reports to customers following attacks and security incidents. - assist with incident management and escalations, including participating in an on-call rotation, and being flexible outside normal business hours when required. - measure and track kpis and security incident response metrics. **qualifications**: - layer 2/layer 3 switching/routing, tcp/ip, ipv4, layer 4/layer 7 switching, firewalls, ids/ips, vpn, ssl, ipsec - experience using wireshark and analyzing packet captures. - 1+ years acting as technical lead for a soc or technical support team in a saas organization. (_service provider_). - excellent communication and presentation skills in english. you can clearly communicate goals, processes, and policies. you are confident working with leadership teams and executive decision-makers. - customer service skills. you have the ability to evaluate, troubleshoot, and follow-up on customer issues as well as replicate and document for further escalation - a minimum of bachelor’s degree in information management, computer science, cybersecurity or another related field is required. **advantages**:...
Technical account manager - (2400001s) the technical account manager will be responsible for the customers in north america and their activities related to the managed services. the technical account manager will represent the customer inside radware and will act as the focal point and escalation manager. this position will work in front of customers to lead radware's security portfolio architecture and maintenance according to the best practices, cooperate on a daily basis with professional services engineering, global support, cloud operation, r&d; and product management teams inside radware, and ensure customers gain the best value and service. **responsibilities**: - owning customers post sales relationship - establishment and maintaining strong working relationships with key internal and customer personnel to work effectively - participating in customers onboarding to radware services - analyzing customer needs and developing strategy to ensure customers satisfaction - deep understanding of customer technical requirement and customizations - cooperating with different departments in radware internally (support, cloud, professional services, r&d;), to ensure customers gain the best value and service - advocating owned accounts internally and managing the escalation process - solid organizational skills including attention to details and multi-tasking - performing periodic high touch meetings with customers and providing operational and security reporting - performing periodic radware solutions tuning and maintaining configuration and software best practic...
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