It service delivery team lead- (bilingual spanish/english) it service delivery team lead- (bilingual spanish/english) get ai-powered advice on this job and more exclusive features. overview we are seeking an experienced and highly skilled it service delivery lead to oversee and optimize our help desk operations. the ideal candidate will have a strong background in it service management, help desk operations, and service delivery best practices. this role will be responsible for leading a team of help desk analysts, ensuring high-quality support, and improving overall it service efficiency. overview we are seeking an experienced and highly skilled it service delivery lead to oversee and optimize our help desk operations. the ideal candidate will have a strong background in it service management, help desk operations, and service delivery best practices. this role will be responsible for leading a team of help desk analysts, ensuring high-quality support, and improving overall it service efficiency. as a key leader within the it service delivery team, you will drive service excellence by managing daily operations, optimizing support processes, monitoring slas, and ensuring a seamless end-user experience. your expertise in incident management, escalation handling, and it service frameworks will be critical to maintaining high levels of customer satisfaction. key responsibilities help desk operations & service management lead the help desk team, ensuring efficient handling of it support requests and incidents. oversee the help desk platform (e.g., serv...
As a senior business analyst, you will be at the forefront of complex business initiatives, leading efforts to drive process optimization, technology implementation, and business strategy alignment. your role is crucial in guiding stakeholders, ensuring project success, and mentoring junior analysts. what we are looking for you will work closely with cross-functional teams and lead the analysis of intricate business requirements, data modeling, and business process improvements. you’ll also play a key role in the design and development of ui/ux aspects using figma, while leveraging your advanced programming knowledge to ensure alignment between business and technical goals. day-to-day lead requirements gathering and documentation, ensuring both functional and non-functional requirements are captured. conduct in-depth data modeling and analysis to inform business decisions. write detailed user stories using the invest methodology and ensure stakeholder needs are met. lead process improvement initiatives to optimize business workflows. facilitate uat, ensuring that project outcomes align with business goals. collaborate with ui/ux design teams and oversee design elements using figma. utilize advanced programming knowledge to bridge business and technical requirements. mentor and guide junior business analysts to help them develop their skills. communicate effectively with stakeholders across all levels of the organization to ensure project alignment. ensure compliance with information security, data protection, and assurance policies. what you need to...
Get ai-powered advice on this job and more exclusive features. we are searching for a passionate business analyst ii to deepen your analytical and problem-solving skills in a collaborative and agile work environment. you will have more autonomy in driving project outcomes and influencing business processes, with an added focus on maintaining quality and compliance standards. what we are looking for you will engage with stakeholders to map requirements, propose solutions, participate in uat, and contribute to data modeling efforts. you will also collaborate on design aspects using figma and strengthen your programming knowledge to bridge communication between business and technical teams. day-to-day collaborate with stakeholders to define and document requirements. conduct data analysis and create visualizations to support decision-making. write user stories using the invest methodology while ensuring functional and non-functional aspects of the requirements are met. assist in data modeling and design. facilitate uat to ensure quality delivery. engage in agile methodologies to follow project timelines and priorities. collaborate with business and technical teams to support project alignment. implement and monitor information security and data protection protocols. ensure information assurance for data integrity and availability. utilize figma to contribute to the design process. continue to build programming knowledge to effectively support technical conversations. what you need to succeed proficiency with agile tools and techniques. knowledge...
3 days ago be among the first 25 applicants job title: identity and access management analyst department: it security, risk and compliance reports to: data and platform security lead about the job: we are seeking an experienced and highly motivated identity and access management analyst. this role is crucial for ensuring the security and efficiency of our identity and access management operations. this new team member will play a vital part in the day-to-day operational tasks of the iam team, working with various systems and processes to maintain a secure and compliant environment. this position requires a professional with experience in identity and access management (iam) operations, with a strong understanding of iam principles and passionate about safeguarding digital identities. key responsibilities: as an identity and access management analyst, the core responsibilities will include: operational iam task management: executing daily operational tasks related to user lifecycle management, including onboarding, offboarding, and role changes for employees, contractors, and external users. administering and maintaining distribution lists, corporate groups, and shared drives access, ensuring proper permissions and security. actively managing and resolving jira and servicenow tickets related to access requests, issues, and incidents in a timely and efficient manner. maintaining and updating matrices of privileged accounts, ensuring accurate records and adherence to the principle of least privilege. supporting the creation,...
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