Description about dialectica dialectica is a b2b information services firm that serves the world's top business professionals, by enabling them to gather real-time information and insights from industry experts across various markets, industries, and regions. driven by our mission to achieve unparalleled customer recognition, we are developing the most trusted and innovative knowledge-sharing platform in the world. dialectica has been recognized as one of europe’s fastest-growing companies by the financial times for 4 years in a row, a top employer for recent graduates by the career directory in canada and a best workplace. we believe in supporting our people to do their best work and grow, and building a dynamic, empowering, and respectful workplace is core to our purpose: accelerate the shift to a prosperous society by empowering better decision-making. with a global presence spanning 5 offices across 3 continents and a highly-trained team of over 1,000 employees, we are always looking for individuals who share our belief that our work transcends individual and organizational benefits, contributing significantly to the collective advancement of society. our values serve as a mirror reflecting our culture and beliefs, defining not only who we are but also shaping how we work and what we stand for. these values include: respect teamwork ownership growth mindset about the role as an associate within the survey delivery & innovation team, your role is to partner with our clients to understand their quantitative b2b insights needs and to translate their requirements into best...
Trusted by over 4 million users and 20k+ companies, cloudapp makes the workplace more productive and effective with video messages and visual collaboration. today, cloudapp is a visual work communication tool that helps teams share information faster through instantly shareable videos, gifs, and screenshots. over 50% of the fortune 500 use cloudapp, and companies like salesforce, uber, adobe, zendesk, atlassian, slack, shopify, zillow, hubspot, sproutsocial, outreach, and more trust cloudapp to power their modern workplace, wherever that may be. cloudapp has a near 5-star business user rating from g2, trustradius, and gartner peer insights. we have raised over $20million from top tier vc’s including lightspeed, bloomberg beta, greyhawk, adobe, sap, as well as the ceo’s of qualtrics, lucidchart, and buffer. **what you will do**: ~ testing our software to find bugs and edge cases.~ create, maintain, manage and enforce test plan~ test execution~ familiar with testing strategies~ developing qa test plans~ providing feedback~ instructing and mentoring~ collaborating with management~ test scenario creation~ test case documentation~ test matrix creation~ gather acceptance criteria~ help track metrics for the performance of the qa team **technical requirements** - 6+ years of experience in software quality assurance - 3+ years of practical experience in automated testing - good command of the english language, both orally and written - ability to work with developers and qa team members to produce automated test cases - experience with server-side specific tests: performan...
The qualtrics xm platform is a system of action that helps businesses to attract customers who stay longer and buy more, to engage and empower employees to do the best work of their lives, to develop breakthrough products people love, and to build a brand people can’t imagine living without. joining qualtrics means becoming part of a team bold enough to chase breakthrough experiences - like building a technology that will be a force for good. a team committed to diversity, equity, and inclusion because of a conviction that every voice holds value, with a vision for representation that matches the world around us and inclusion that far exceeds it. you could belong to a team whose values center on transparency, being all in, having customer obsession, acting as one team, and operating with scrappiness. all so you can do the best work of your career. we believe every interaction is an opportunity. are we yours? **the challenge**: the customer success team is at the heart of qualtrics. from the initial onboarding to ongoing adoption, we assist customers throughout their lifecycle, helping them unlock the most value from our products and services. we understand their goals and, as trusted advisors, recommend solutions to the challenges they face. we are looking for scrappy individuals to join our team and have a huge impact on customer retention and expansion. qualtrics is seeking a full-time customer success manager who can ensure our customers are lifetime qualtrics champions. if you have a bachelor’s degree, have 6+ years of customer-facing experience, have the abili...
* descripción empresa: el servicio de empleo operado por comfama es la plataforma que conecta a las personas con las empresas que ofrecen oportunidades laborales y buscan atraer el talento que contribuya a su crecimiento y consolidación. las vacantes publicadas por el servicio de empleo comfama, corresponden a oportunidades de empleo ofrecidas por empresas de diversos sectores, ubicadas en medellín y antioquia.si estás interesado en consultar las vacantes para conectarte laboralmente con comfama, te recomendamos consultar nuestra página web www.comfama.com opción trabaja con nosotros * funciones del cargo: empresa aliada, busca para su equipo de trabajo personal profesional en administración de empresas, marketing, negocios internacionales o afines, con experiencia de cinco (5) años en b2b saas tipo medallia o qualtrics, manteniendo un enfoque muy consultivo con los clientes.misión:responsable de liderar y gestionar las estrategias de ventas y atención al cliente, asegurando un crecimiento sostenible y una experiencia excepcional para nuestros clientes b2b en el sector de analítica conversacional. su enfoque consultivo y su capacidad para generar valor permitirán fortalecer las relaciones con cuentas existentes y facilitar la adquisición de nuevos clientes, impulsando la adopción de la tecnología de ressolve en mercados claves de américa latina y ee. uu.funciones:• gestionar y ampliar cuentas actuales, identificando oportunidades de crecimiento y rentabilidad.• establecer relaciones sólidas con clientes clave y liderar cierres de nuevos negocios.• implementar estrategias de...
We are seeking an experienced cx analyst to help our advisory services and applied insights team in a dynamic, multi-channel contact center environment. this role is pivotal in optimizing processes and delivering exceptional customer experiences. your responsibilities will include collecting and analyzing customer feedback, identifying areas for improvement, and developing actionable insights to enhance overall customer satisfaction. you will collaborate closely with cross-functional teams to implement customer-centric solutions and ensure that the voice of the customer is integrated into all aspects of our business strategy. by leveraging your analytical skills and passion for customer service, you will contribute directly to creating effortless and enjoyable experiences that foster loyalty and drive business success. key responsibilities: dive deep into customer data from various sources. this may include customer interactions, feedback surveys, transactional data, website analytics, social media engagement, and operational performance metrics. utilize your analytical skills to identify trends, patterns, and anomalies that reveal opportunities for improvement across the customer journey and actions that our internal operations team can take to improve overall performance. develop a deep understanding of our customers needs, behaviors, and preferences to uncover actionable insights. proactively analyze data to pinpoint specific areas where we can enhance customer satisfaction, increase loyalty, and drive advocacy. go beyond surface-level observations to identify the...
Location: on-site – av. cra 19 #100-45, bogotá contract type: permanent schedule: 46 hours/week | monday to friday (office hours, to be confirmed) salary: to be discussed – please share your salary expectations payment frequency: bi-weekly 📌 what will you do? - analyze customer data to uncover trends and identify areas for improvement. - detect critical pain points impacting customer satisfaction and loyalty. - validate insights using statistical techniques and predictive modeling. - communicate findings clearly through reports and visualizations. - design and implement data-driven solutions and measure their effectiveness. - adjust strategies based on results to continually optimize the customer experience. 🎯 what we’re looking for: - education: bachelor’s degree with a master’s or equivalent studies preferred. - experience: 3 to 5 years in customer experience or similar analytical roles. - language: advanced english (c1 – effective operational proficiency). - technical skills: - solid knowledge of cx methodologies, tools, and trends. - experience using feedback platforms like qualtrics or medallia. - proficiency in statistical modeling and machine learning. - familiarity with agile project management principles. 💼 key competencies: - critical thinking and structured problem-solving. - results-oriented with strong accountability. - clear and effective communication skills. - strategic influence and business insight. - innovation mindset with a focus on continuous improvement. - initiative, responsibility, and adaptability in dynamic environments. 🙌 what we offer: ...
Location: on-site av. cra 19 100-45, bogotá contract type: permanent schedule: 46 hours/week | monday to friday (office hours, to be confirmed) salary: to be discussed please share your salary expectations payment frequency: bi-weekly what will you do? analyze customer data to uncover trends and identify areas for improvement. detect critical pain points impacting customer satisfaction and loyalty. validate insights using statistical techniques and predictive modeling. communicate findings clearly through reports and visualizations. design and implement data-driven solutions and measure their effectiveness. adjust strategies based on results to continually optimize the customer experience. what were looking for: education: bachelors degree with a masters or equivalent studies preferred. experience: 3 to 5 years in customer experience or similar analytical roles. language: advanced english (c1 effective operational proficiency). technical skills: solid knowledge of cx methodologies, tools, and trends. experience using feedback platforms like qualtrics or medallia. proficiency in statistical modeling and machine learning. familiarity with agile project management principles. key competencies: critical thinking and structured problem-solving. results-oriented with strong accountability. clear and effective communication skills. strategic influence and business insight. innovation mindset with a focus on continuous improvement. initiative, responsibility, and adaptability in dynamic environments. what we offer: a collaborative and innovation-driven ...
Location: on-site av. cra 19 100-45, bogotá contract type: permanent schedule: 46 hours/week | monday to friday (office hours, to be confirmed) salary: to be discussed please share your salary expectations payment frequency: bi-weekly what will you do? analyze customer data to uncover trends and identify areas for improvement. detect critical pain points impacting customer satisfaction and loyalty. validate insights using statistical techniques and predictive modeling. communicate findings clearly through reports and visualizations. design and implement data-driven solutions and measure their effectiveness. adjust strategies based on results to continually optimize the customer experience. what were looking for: education: bachelors degree with a masters or equivalent studies preferred. experience: 3 to 5 years in customer experience or similar analytical roles. language: advanced english (c1 effective operational proficiency). technical skills: solid knowledge of cx methodologies, tools, and trends. experience using feedback platforms like qualtrics or medallia. proficiency in statistical modeling and machine learning. familiarity with agile project management principles. key competencies: critical thinking and structured problem-solving. results-oriented with strong accountability. clear and effective communication skills. strategic influence and business insight. innovation mindset with a focus on continuous improvement. initiative, responsibility, and adaptability in dynamic environments. what we offer: a collaborative and innovation-driven ...
We are seeking an experienced cx analyst to help our advisory services and applied insights team in a dynamic, multi-channel contact center environment. this role is pivotal in optimizing processes and delivering exceptional customer experiences. your responsibilities will include collecting and analyzing customer feedback, identifying areas for improvement, and developing actionable insights to enhance overall customer satisfaction. you will collaborate closely with cross-functional teams to implement customer-centric solutions and ensure that the voice of the customer is integrated into all aspects of our business strategy. by leveraging your analytical skills and passion for customer service, you will contribute directly to creating effortless and enjoyable experiences that foster loyalty and drive business success. key responsibilities: dive deep into customer data from various sources. this may include customer interactions, feedback surveys, transactional data, website analytics, social media engagement, and operational performance metrics. utilize your analytical skills to identify trends, patterns, and anomalies that reveal opportunities for improvement across the customer journey and actions that our internal operations team can take to improve overall performance. develop a deep understanding of our customers' needs, behaviors, and preferences to uncover actionable insights. proactively analyze data to pinpoint specific areas where we can enhance customer satisfaction, increase loyalty, and drive advocacy. go beyond surface-level observations to identify the ro...
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