The customer service (cs) latam / brazil market follows the reception of the inspection bookings and supports a correct preparation of inspections in sgt system. he/she takes care of the technical validation of reports, dispatching final document to customers. he/she actively interacts with the diverse parties involved the service request and its execution (customer, agent, factory and inspectors respectively), being constantly coached by the regional operations manager. cs latam / brazil market skills: 1. honest, responsible and reliable individual 2. bachelor’s degree in production engineering, têxtile/garment, or a similar major 3. previous internship in quality control or international trading is a plus but not compulsory **4. fluent in spanish and having intermediate-advanced competences both in written english and portuguese are a must** 5. attention to detail & capable to manage priorities duration: 6 months with option to lead to open ended contract reporting line: regional operations manager latam **general task & responsabilities** he or she assures the best level of service during inspection arrangement, combining technical expertise with excellent customer care. he or she follows internal sops ensuring a correct set up of inspections. he or she delivers inspections pre-quotes and pre-invoicing, being attentive of response as well. he or she follows sops and internal procedures ensuring a correct validation of reports and interacting with inspector who composed reports when questions come up. 3. follow pre-quotation response 5. ...
The customer service (cs) latam / brazil market follows the reception of the inspection bookings and supports a correct preparation of inspections in sgt system. he/she takes care of the technical validation of reports, dispatching final document to customers. he/she actively interacts with the diverse parties involved the service request and its execution (customer, agent, factory and inspectors respectively), being constantly coached by the regional operations manager. cs latam / brazil market skills: 1. honest, responsible and reliable individual 2. bachelor’s degree in production engineering, textile/garment, or a similar major 3. previous internship in quality control or international trading is a plus but not compulsory 4. fluent in spanish and having intermediate-advanced competences both in written english and portuguese are a must 5. attention to detail & capable to manage priorities duration: 6 months with option to lead to open ended contract reporting line: regional operations manager latam general task & responsabilities he or she assures the best level of service during inspection arrangement, combining technical expertise with excellent customer care. he or she follows internal sops ensuring a correct set up of inspections. he or she delivers inspections pre-quotes and pre-invoicing, being attentive of response as well. he or she follows sops and internal procedures ensuring a correct validation of reports and interacting with inspector who composed reports when questions come up. 1. receive bookings (online & e-mail attachment) 2. send pr...
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